Emma Poillion
Great American Cookie
New Orleans,LA
4
years of professional experience
I'm a business administration student with leadership experience and a strong background in customer service. Proven ability to take initiative, work effectively with others, and adapt in fast-paced environments. Seeking an opportunity to gain professional experience and contribute to a growing organization.
Work History
Shift Lead
2 Years 2 Months- Lead shift operations while providing efficient and friendly customer service in a fast-paced environment
- Handle cash reconciliation, closing procedures, inventory, store cleanliness, and security responsibilities
- Prepare and decorate custom cakes and cookies while maintaining product quality and meeting customer order requirements
- Support team members during busy periods to ensure orders are completed accurately and on time
Smoothie Barista
9 Months- Served 50+ customers per shift while maintaining friendly and efficient service in a fast-paced environment
- Prepared customer orders accurately while following company food safety and quality standards
- Maintained an organized and sanitary workspace throughout each shift
Shift Lead
11 Months- Led and collaborated with team members to complete customer orders accurately and efficiently
- Operated POS systems and processed customer transactions
- Provided friendly customer service while following food safety and sanitation procedures
Education
High School Diploma
Bachelor of Business Administration
- Major GPA: 3.00/4.00; Overall GPA: 3.65/4.00
- GPA: 3.65/4.00
Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Canva
POS Systems
Customer Service
Cash Handling
Inventory Management
Shift Leadership
Rules enforcement
HONORS & AWARDS
The Patrick F. Taylor Foundation Year 2021-2022, 2022-2023
Dean’s List 2023, 2024, 2025, 2026
Timeline
Shift Lead
Great American Cookie
08.2024 - CurrentRead More
Smoothie Barista
Smoothie King
08.2023 - 05.2024Read More
Shift Lead
Baya Bar
05.2022 - 04.2023Read More
Southeastern Louisiana University (SLU)
Bachelor of Business Administration
Read More
Archbishop Chapelle High School
High School Diploma
Read More