Emma Poort
HAYS,KS
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in a foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
Work History
Student Office Assistant
Fort Hays State University - Center For Language And Culture
07.2021 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with students, teachers, and others by phone, email or in-person to provide information.
Hostess
Applebee's Neighborhood Grill & Bar
06.2022 - 08.2022
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
Hostess
Applebee's Neighborhood Grill & Bar
06.2021 - 10.2021
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Recorded available tables after seating each party using specialized seating software.
House Cleaner
Hutton Monuments
07.2016 - 02.2021
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Sales Floor Associate Cashier
Dollar Tree
12.2020 - 01.2021
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
Camp Counselor
Archdiocese Of Kansas City
06.2020 - 07.2020
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Supervised groups of children in log cabins for sleepaway camp.
- Supported children by actively listening and offering encouragement.
Education
No Degree - Middle School Math Education B.S
Fort Hays State University
Hays, KS05.2024
High School Diploma -
Royal Valley High School
Hoyt, KS07.2020
Skills
- Time Management
- Table Bussing
- Price Memorization
- Guest Experience Management
- Valid Driver's License
- Office Management
- Staff Training
- Cash Register Systems
- Guest Inquiries
- First Aid
- Sanitization Protocols
- Kitchen Sanitization
Timeline
Hostess
Applebee's Neighborhood Grill & Bar
06.2022 - 08.2022
Student Office Assistant
Fort Hays State University - Center For Language And Culture
07.2021 - Current
Hostess
Applebee's Neighborhood Grill & Bar
06.2021 - 10.2021
Sales Floor Associate Cashier
Dollar Tree
12.2020 - 01.2021
Camp Counselor
Archdiocese Of Kansas City
06.2020 - 07.2020
House Cleaner
Hutton Monuments
07.2016 - 02.2021
No Degree - Middle School Math Education B.S
Fort Hays State University
High School Diploma -
Royal Valley High School
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