Emma Power
Centerville,MA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Waitress/ Bartender
Carluccio's Restaurant
12.2023 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- s.
Waitress
Spoon and Seed
05.2021 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- I greet customers as they enter a restaurant, take their reservations or put them on a waiting list, give them menus and show them to their seats
- I would take guest orders, communicate them effectively to the kitchen and in addition, memorize the menu and offer recommendations to upsell appetizers, desserts, or drinks.
Hostess
Diparma Italian Table
01.2020 - 12.2021
- I greet customers as they enter a restaurant, take their reservations or put them on a waiting list, give them menus and show them to their seats.
Waitress/hostess
Seanachai Bar & Restaurant
01.2018 - 12.2019
- I greet customers as they enter a restaurant, take their reservations or put them on a waiting list, give them menus and show them to their seats
- I would take guest orders, communicate them effectively to the kitchen and in addition, memorize the menu and offer recommendations to upsell appetizers, desserts, or drinks.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
BBA - Education
12.2026
High School Diploma -
06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Awards
- 2021-John Unsung hero award
- 2020-Excellence in History award
- 2021-High Honors award
Community Service
- Diverbo, Volunteer English Speaker, I taught English to Spanish-speaking students in Spain for two weeks. This helped me learn the importance of verbal communication through language barriers.
- The Irish Village, Volunteer Teacher, As a fluent Irish speaker, I volunteered my time to teach the Irish language and culture to retired members of the local community.
- Seamus Power Carpentry Company, Laborer Worker, Assisted as a laborer, working alongside my family's company on various carpentry and construction jobs.
- An Sean Phobal G.A.A Campa, Camp Counselor, Volunteered to entertain children and teach them new skills including teaching them new Gaelic sports.
Languages
Gaelic
Native or Bilingual
Timeline
Waitress/ Bartender - Carluccio's Restaurant
12.2023 - Current
Waitress - Spoon and Seed
05.2021 - 04.2024
Hostess - Diparma Italian Table
01.2020 - 12.2021
Waitress/hostess - Seanachai Bar & Restaurant
01.2018 - 12.2019
University of Massachusetts Amherst - BBA, Education
Dennis-Yarmouth Regional High School - High School Diploma,