Mikenzie Cleary
Port Charlotte,FL
Summary
Proven to excel in high-pressure environments, adeptly balancing multiple tasks to deliver exceptional customer service, as demonstrated at Jerseys Sports Bar & Grille. Skilled in relationship management and team collaboration, my ability to quickly adapt and prioritize service needs has consistently enhanced customer satisfaction and team efficiency.
Overview
7
7
years of professional experience
Work History
Waitress/ Bartender
Jerseys Sports Bar & Grille
2018.02 - Current
- Handled high-pressure situations with a positive attitude.
- Balanced multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment.
- Greeted customers with care.
- Remained calm when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately with proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Front Desk Receptionist
Massage Luxe Spa
2022.11 - 2023.08
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate Of Applied Arts -
Florida SouthWestern State College
Fort Myers, FL05.2021
Diploma -
North Fort Myers High School
North Fort Myers, FL05.2019
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Handling Complaints
- Service prioritization
- Memory retention
- Relationship Management
Timeline
Front Desk Receptionist
Massage Luxe Spa
2022.11 - 2023.08
Waitress/ Bartender
Jerseys Sports Bar & Grille
2018.02 - Current
Associate Of Applied Arts -
Florida SouthWestern State College
Diploma -
North Fort Myers High School
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