Summary
Overview
Work History
Education
Skills
Timeline
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Mikenzie Cleary

Port Charlotte,FL

Summary

Proven to excel in high-pressure environments, adeptly balancing multiple tasks to deliver exceptional customer service, as demonstrated at Jerseys Sports Bar & Grille. Skilled in relationship management and team collaboration, my ability to quickly adapt and prioritize service needs has consistently enhanced customer satisfaction and team efficiency.

Overview

7
7
years of professional experience

Work History

Waitress/ Bartender

Jerseys Sports Bar & Grille
02.2018 - Current
  • Handled high-pressure situations with a positive attitude.
  • Balanced multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment.
  • Greeted customers with care.
  • Remained calm when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately with proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Front Desk Receptionist

Massage Luxe Spa
11.2022 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Associate Of Applied Arts -

Florida SouthWestern State College
Fort Myers, FL
05.2021

Diploma -

North Fort Myers High School
North Fort Myers, FL
05.2019

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Handling Complaints
  • Service prioritization
  • Memory retention
  • Relationship Management

Timeline

Front Desk Receptionist

Massage Luxe Spa
11.2022 - 08.2023

Waitress/ Bartender

Jerseys Sports Bar & Grille
02.2018 - Current

Associate Of Applied Arts -

Florida SouthWestern State College

Diploma -

North Fort Myers High School
Mikenzie Cleary