Emma Quintana
Santa Fe,NM
Summary
To obtain employment with the State of New Mexico and utilize skills and abilities. Hardworking and passionate job seeker with strong organizational skills eager to learn and increase skill development in a new position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Board Administrator
New Mexico Regulation And Licensing Department
03.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, and board members fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Assist with bill analysis (FIRS) as needed
Health and Support Licensing Specialist
New Mexico Regulation And Licensing Department
05.2023 - Current
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Stayed up-to-date on New Mexico laws and licensing requirements to complete accurate and efficient reviews.
- Skilled at working independently and collaboratively in team environment.
- Assist with facilitating board meeting and rule hearings
- Drafted meeting minutes following board meetings.
- Prepare with assistance of supervisor, annual reports, rule making, exam facilitating and others as needed.
- Initiated management and supervision trainings
t-180 information and records clerk / Eligibility Interviewer
State of New Mexico Department of Health, Medical Cannabis Program
02.2021 - 05.2023
- Review applications to ensure patient eligibility
- Printing cards for patients enrolled or enrolling in program
- Assisted with typing, data entry, and answering incoming calls as required.
- Assist with mailing patient cards and program information to patients
- Generated reports from database systems to track records.
- Provided excellent customer care by responding to inquiries and requests for information.
- Organize and file completed applications, including printing file folder labels; and, Assist with opening and sorting incoming mail.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Developed efficient filing system to retrieve records quickly.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Followed confidentially regulations to maintain privacy
State Employees Credit Union - Temp
State Employees Federal Credit Union
09.2020 - 01.2021
- Assisted various departments such as: Education Monitor - Monitored and assist students during virtual schooling
- Circulating and engaging with students
- Prepared Statements
- Wrote bankruptcy letters
- Referred customers to other banking departments for specialized services.
- Maintained deadlines of work for workweek
- Maintained privacy regulations that are like HIPPA
- Lending Department – Scanning Title Work
- Filing loans
- Operated in compliance with laws and regulations
- Assisted customers with banking needs and inquiries.
- Data Entry for applications & updated information
- Mortgage Department
- Assisted with scanning and uploading archives.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
Housekeeper/Concierge
Los Soleras Senior Living
12.2019 - 08.2020
- Multi-task
- Maintain facility safety and well being of residents by keeping housekeeping cart stocked and in order
- Report any unusual or unsafe conditions in any resident to housekeeping supervisor
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Perform other duties that may be set by corporation or specified by Director of Maintenance
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintain HIPPA regulations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Interacted with customers by phone, email, or in-person to provide information.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
Dion's Commissary/ Bakery
Dion's Pizza -
10.2018 - 12.2019
- Maintained cash register
- Process Sales Transactions
- Meet deadlines for daily reports
- Trained new employees
- Reconcile cash drawers and sales receipts
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Education
High School Diploma -
Pecos High School
05.2019
Skills
- Microsoft Office
- Customer Service
- Filing
- Data Analysis
- Decision Making
- Problem Solving
- Attention to Detail
- Time Management
- Acquiring and applying superior skills to achieve quality outcomes
- Educating Customers and Transferring knowledge
- Planning and coordinating organizational change
- Functioning as effective team member
- Able to effectively interact with customers to understand their needs and explain data recommendations
- Able to Maintain HIPPA law regulations
- Able to work individually or in team
Timeline
Board Administrator
New Mexico Regulation And Licensing Department
03.2024 - Current
Health and Support Licensing Specialist
New Mexico Regulation And Licensing Department
05.2023 - Current
t-180 information and records clerk / Eligibility Interviewer
State of New Mexico Department of Health, Medical Cannabis Program
02.2021 - 05.2023
State Employees Credit Union - Temp
State Employees Federal Credit Union
09.2020 - 01.2021
Housekeeper/Concierge
Los Soleras Senior Living
12.2019 - 08.2020
Dion's Commissary/ Bakery
Dion's Pizza -
10.2018 - 12.2019
High School Diploma -
Pecos High School
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