Emma Raffie
Kalamazoo,MI
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Budtender
Curaleaf
01.2022 - 02.2024
- Prioritized helping customers over completing other routine tasks in store.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Internet Fulfillment Team
Lowes
04.2020 - 01.2022
- Picked and packed order items.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Assisted with cashier and customer service responsibilities
- Operate and use different types of power equipment
Associate
Fazolis
07.2015 - 03.2019
- Provided product price information to customers.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Worked varied hours to meet seasonal and business needs.
- Assisted in preparing store and food for customers
Associate
Herman Miller
05.2018 - 08.2018
- Worked on factory line with fellow associates to ensure product can be delivered to clients
- Willing to work overtime to meet quota
- Willing to move to other lines to ensure steady flow of products with no slow in production time
Education
Psychology
Kalamazoo Valley Community College
Kalamazoo, MIPsychology
Western Michigan University
Kalamazoo, MI04.2026
High School Diploma -
Orchard View High School
Muskegon, MI05.2018
Skills
- Organization
- Building Customer Loyaty
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Ability to Lift 40 pounds
- Team Cooperation
- POS Software
- Customer Service
- Computer software knowledge
- Product Knowledge
Timeline
Budtender
Curaleaf
01.2022 - 02.2024
Internet Fulfillment Team
Lowes
04.2020 - 01.2022
Associate
Herman Miller
05.2018 - 08.2018
Associate
Fazolis
07.2015 - 03.2019
Psychology
Kalamazoo Valley Community College
Psychology
Western Michigan University
High School Diploma -
Orchard View High School
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