Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Emma Rathaus

Kalamazoo,MI

Summary

Recent college graduate with proven adaptability in fast-paced environments. Demonstrated experience in customer service with effective problem-solving capabilities. Strong leadership and communication skills complemented by a quick learning ability. Capable of being autonomous and contributing to group environments for success.

Overview

4
4
years of professional experience

Work History

Barista

Factory Coffee
Kalamazoo, MI
05.2023 - Current
  • Developed creative recipes for seasonal drink specials.
  • Greeted guests and provided a personalized experience through daily follow-ups and conversations.
  • Organized work and guest areas with proper needs to ensure that peak times ran smoothly.
  • Operated square system registers to process customer payments.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Served at local mobile events, such as the seasonal farmer's market and Pride.

Server

Nonla Burger
Kalamazoo, MI
11.2022 - 02.2024
  • Provided above-and-beyond customer service to ensure needs were met.
  • Checked the food for accuracy before serving it to guests.
  • Communicated effectively with staff members regarding guests' allergies, or special requests.
  • Performed duties such as taking orders, drive-through service, making shakes, and general cleaning and stocking.
  • Stay informed about daily specials, new menu items, and promotions to provide accurate information to guests.

Intake Coordinator

Michigan Integrated Therapies
Kalamazoo, MI
03.2022 - 02.2023
  • Assisted in developing policies and procedures for clinicians to efficiently manage clients.
  • Coordinated the intake process for new clients, including scheduling initial assessments, email communication, and billing information.
  • Adhered to confidentiality and HIPAA guidelines when handling information about clients.
  • Provided information and resources to individuals, families, and groups seeking assistance for various mental health resources.
  • Maintained accurate records of clients in an electronic database system.
  • Created individualized service and payment plans for each client based on their unique needs and situations.

Barista

Fireside Coffee
Swartz Creek, Michigan
04.2021 - 08.2022
  • Developed creative recipes for seasonal drinks and special events, such as the Crim.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Maintained a clean and organized work environment, including cleaning espresso machines, countertops, and seating areas for staff and guests.
  • Demonstrated knowledge of whole bean offerings, in-house roasting processes, and various brewing methods.
  • Recommended pastries and sandwiches from local partners, and offered other businesses to find products in the community.

Barista

Starbucks
Kalamazoo, MI
10.2021 - 04.2022
  • Contributed to a fast-paced environment and communicated effectively with staff and guests.
  • Greeted guests and took café and drive-thru orders for various drinks and food items.
  • Assisted in the preparation of pastry case items, such as cookies, scones, cake pops, and sandwiches.
  • Organized espresso bars, drive-thru, and food stations efficiently so that tasks could be completed quickly during peak hours.
  • Described menu items to guests, and suggested products based on their tastes.

Education

Bachelor of Science - Psychology

Western Michigan University
Kalamazoo, MI
04-2025

Skills

  • Customer service and support
  • Microsoft Office proficiency
  • Hospitality management
  • Effective communication
  • Time management
  • Professional demeanor
  • POS system operation
  • Community engagement

Languages

American Sign Language
Professional

References

References available upon request.

Timeline

Barista

Factory Coffee
05.2023 - Current

Server

Nonla Burger
11.2022 - 02.2024

Intake Coordinator

Michigan Integrated Therapies
03.2022 - 02.2023

Barista

Starbucks
10.2021 - 04.2022

Barista

Fireside Coffee
04.2021 - 08.2022

Bachelor of Science - Psychology

Western Michigan University

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