Summary
Overview
Work History
Skills
Involvement
Accomplishments
Timeline
Generic

Emma Rettig-Jochum

Columbus,OH

Summary

Results-driven professional with over 5 years of experience in team leadership, strategic communication, and community engagement. Proven record of exceeding recruitment and engagement goals, building strong relationships, and leading high-performing teams in fast paced environments. Skilled in outreach and administrative coordination, with a strong ability to connect with diverse audiences.

Overview

5
5
years of professional experience

Work History

Leasing Consultant

Drucker and Falk - Crossline Apartments
06.2024 - Current
  • Leased apartments at competitive rates while providing excellent customer service to residents and prospects.
  • Managed leasing paperwork, application verifications, and resident data with accuracy and efficiency.
  • Conducted property tours, explain lease terms, and highlight community amenities to potential residents.
  • Assisted with resident retention efforts, including renewals, move-ins, and community events.
  • Stayed informed on local market trends and competitor properties to support leasing strategy.

General Manager

HOTWORX 5th Ave
04.2023 - 06.2024
  • Consistently met and exceeded membership and retail sales goals through persuasive communication and strategic community outreach.
  • Delivered exceptional member service by fostering a positive, high-energy studio environment.
  • Recruited, trained, and coached a team of associates to drive performance and uphold brand standards.
  • Provided daily sales reports and prospecting updates to the studio owner to ensure transparency and progress tracking.
  • Leveraged social media platforms to enhance brand visibility and attract new members.
  • Managed teams, coordinated logistics, and maintained operational efficiency in a fast-paced environment.

Fitness Director

Esporta Fitness
01.2023 - 05.2023
  • Consistently achieved top-tier sales performance through effective lead generation, outbound calling, and appointment setting.
  • Recognized as part of the top 10 teams company-wide for highest closing percentage.
  • Built and nurtured strong relationships with members and prospects, driving high satisfaction and long-term retention.
  • Recruited, trained, and developed staff across all club departments, fostering a cohesive and results-driven team.

Assistant General Manager / Weekend Manager

Esporta Fitness
01.2021 - 12.2022
  • Collaborated daily with the General Manager to review performance metrics and strategize to meet company profit goals.
  • Conducted weekly business-to-business marketing to build and maintain strong community partnerships.
  • Supervised weekend operations, overseeing operations and sales teams to ensure smooth club functionality.
  • Trained, coached, and managed a team of sales counselors to support membership growth and customer service standards.

Skills

  • Persuasive Communication
  • Community and Client Relations
  • CRM & Lead Management Systems
  • Contract Documentation & Compliance
  • Strategic Goal Achievement & KPI Tracking
  • Staff Hiring, Training & Development

Involvement

  • Turning Point USA - Student Action Summit - 2017 and 2018
  • Turning Point USA - Young Women's Leadership Summit - 2018 and 2019
  • Turning Point USA - High School Leadership Summit - 2018 and 2019
  • Selected to represent Turning Point USA at Conservative Political Action Conference - 2018 and 2019

Accomplishments

  • 2024 Lease-Up Property of the Year
  • Top 3 Drucker and Falk managed, Columbus property, based on Resident ratings
  • 70% Closing Ratio

Timeline

Leasing Consultant

Drucker and Falk - Crossline Apartments
06.2024 - Current

General Manager

HOTWORX 5th Ave
04.2023 - 06.2024

Fitness Director

Esporta Fitness
01.2023 - 05.2023

Assistant General Manager / Weekend Manager

Esporta Fitness
01.2021 - 12.2022

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Emma Rettig-Jochum