Leslie Bryan
Open To Realestate/Leasing/Support Representative/Remote
Houston,TX
Summary
Hardworking employee enthusiastic about learning Real Estate/Customer Relations field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Leasing and Sales Consultant P/T(weekends)
BG Staffing – BG Multifamily
Houston, United States
05.2021 - Current
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Provided sales and customer service assistance to walk-in traffic
- Oversaw daily outbound calls to identify services that address primary needs.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Followed up with existing customers to provide additional support and address concerns.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
CSR - Customer Service Representative - REMOTE
Globe Life Insurance
Houston, Texas
05.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
Colina HOMES
Assistant Real Estate Agent
Houston, Texas
12.2020 - 11.2021
- Created inviting environment for customers by maintaining home organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted guided walk throughs to demonstration to highlight features and redirect objections to positive aspects.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared purchase agreements and disclosures used to complete paperwork.
- Manage Outlook calendars to strategically coordinate meetings, appointments and events.
Pandemic Covid
N/A
Houston, Texas
03.2020 - 05.2021
- Along with being out of work from the Pandemic, during this time I started a travel company under Archer Travel, which is US wide.
- This will be discussed and elaborated on during interviews.
- Through the pandemic, I took the opportunity to do something different, all while learning some great skills along the way.
POS Network Analyst
Shell Oil And Gas
Houston, United States
02.2014 - 03.2019
- Managed all Shell Station Point of Sale accounts and networks globally, while making sure all proper equipment was ordered and delivered
- Built and created records of station networks with specific and incredibly important instructions through Tandem and MOAD database, in a timely manner
- Placed orders to have proper equipment sent to various locations around the world
- Facilitated team communication and adhered to deadlines and quality assurance standards
- Reviewed customer requests resolved questions and defined specifications before completing orders
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Administered software licensing and purchasing for effective installation of network.
- Upgraded and expanded network systems and components.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
- Worked extensively with [Software name] to schedule and store reports.
- Incorporated feedback and recommendations from other staff members when modifying software.
- Defined database requirements for both EMIS and RTS systems.
- Built point of sale systems installed all over the world.
IT Coordinator
The Star Of Hope Mission
Houston, Texas
10.2007 - 02.2014
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Made decisions independently and collaboratively on IT related challenges.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Education
Bachelor of Arts - Business Administration And Management
Louisiana State University
Shreveport, LA 05.2001 -
Skills
Time management
Sales and marketing
Product and service knowledge
Demonstrations
Network development
Customer oversight
Persuasive communication
Real Estate Expertise
Interpersonal communication skills
Prospect qualification
Systems and software programs
MLS Marketing
Records management
Leasing and market conditions knowledge
Sales initiatives and techniques
Real Estate License 2007
I took and completed classes, then the market crashed, so I decided to go another direction at that time.
Though, I am currently taking classes now online to relearn and complete the program, rules and any laws that may have changed.
This field is and has been a passion of mine for many years.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
CSR - Customer Service Representative - REMOTE
Globe Life Insurance
05.2022 - 09.2022
Leasing and Sales Consultant P/T(weekends)
BG Staffing – BG Multifamily
05.2021 - Current
Colina HOMES
Assistant Real Estate Agent
12.2020 - 11.2021
Pandemic Covid
N/A
03.2020 - 05.2021
POS Network Analyst
Shell Oil And Gas
02.2014 - 03.2019
IT Coordinator
The Star Of Hope Mission
10.2007 - 02.2014
Bachelor of Arts - Business Administration And Management
Louisiana State University
05.2001 -