Leslie Bryan
Open To Realestate/Leasing/Support Representative/Remote
Houston,TX
Summary
Hardworking employee enthusiastic about learning Real Estate/Customer Relations field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Leasing and Sales Consultant P/T(weekends)
BG Staffing – BG Multifamily
Houston, United States
05.2021 - Current
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Provided sales and customer service assistance to walk-in traffic
- Oversaw daily outbound calls to identify services that address primary needs.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Followed up with existing customers to provide additional support and address concerns.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
CSR - Customer Service Representative - REMOTE
Globe Life Insurance
Houston, Texas
05.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
Colina HOMES
Assistant Real Estate Agent
Houston, Texas
12.2020 - 11.2021
- Created inviting environment for customers by maintaining home organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted guided walk throughs to demonstration to highlight features and redirect objections to positive aspects.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared purchase agreements and disclosures used to complete paperwork.
- Manage Outlook calendars to strategically coordinate meetings, appointments and events.
Pandemic Covid
N/A
Houston, Texas
03.2020 - 05.2021
- Along with being out of work from the Pandemic, during this time I started a travel company under Archer Travel, which is US wide.
- This will be discussed and elaborated on during interviews.
- Through the pandemic, I took the opportunity to do something different, all while learning some great skills along the way.
POS Network Analyst
Shell Oil And Gas
Houston, United States
02.2014 - 03.2019
- Managed all Shell Station Point of Sale accounts and networks globally, while making sure all proper equipment was ordered and delivered
- Built and created records of station networks with specific and incredibly important instructions through Tandem and MOAD database, in a timely manner
- Placed orders to have proper equipment sent to various locations around the world
- Facilitated team communication and adhered to deadlines and quality assurance standards
- Reviewed customer requests resolved questions and defined specifications before completing orders
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Administered software licensing and purchasing for effective installation of network.
- Upgraded and expanded network systems and components.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
- Worked extensively with [Software name] to schedule and store reports.
- Incorporated feedback and recommendations from other staff members when modifying software.
- Defined database requirements for both EMIS and RTS systems.
- Built point of sale systems installed all over the world.
IT Coordinator
The Star Of Hope Mission
Houston, Texas
10.2007 - 02.2014
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Made decisions independently and collaboratively on IT related challenges.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Education
Bachelor of Arts - Business Administration And Management
Louisiana State University
Shreveport, LA 05.2001 -
Skills
Time management
Real Estate License 2007
I took and completed classes, then the market crashed, so I decided to go another direction at that time.
Though, I am currently taking classes now online to relearn and complete the program, rules and any laws that may have changed.
This field is and has been a passion of mine for many years.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
CSR - Customer Service Representative - REMOTE
Globe Life Insurance
05.2022 - 09.2022
Leasing and Sales Consultant P/T(weekends)
BG Staffing – BG Multifamily
05.2021 - Current
Colina HOMES
Assistant Real Estate Agent
12.2020 - 11.2021
Pandemic Covid
N/A
03.2020 - 05.2021
POS Network Analyst
Shell Oil And Gas
02.2014 - 03.2019
IT Coordinator
The Star Of Hope Mission
10.2007 - 02.2014
Bachelor of Arts - Business Administration And Management
Louisiana State University
05.2001 -
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