Emma Reyes
Lutz,FL
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged my time management and customer service skills at Total Dermatology Care Center. By implementing efficient scheduling systems and fostering team collaboration, I significantly improved office organization and patient flow, contributing to a more effective healthcare environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist, and Medical Assistant
Total Dermatology Care Center
Jacksonville, FL
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Front of House, Back of House, Shift Lead
Tijuana Flats
Jacksonville, FL And Lutz, FL
07.2020 - 02.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
No Degree - Nursing
Florida State College
Jacksonville, FL2026
High School Diploma -
Steinbrenner High School
Lutz, FL05.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Team Collaboration
- Appointment Scheduling
- Administrative Skills
- Office Organization
- Scheduling appointments
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
Timeline
Front Desk Receptionist, and Medical Assistant
Total Dermatology Care Center
02.2024 - Current
Front of House, Back of House, Shift Lead
Tijuana Flats
07.2020 - 02.2024
No Degree - Nursing
Florida State College
High School Diploma -
Steinbrenner High School