Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Reyes

Lutz,FL

Summary

Proven to enhance customer satisfaction and streamline operations, I leveraged my time management and customer service skills at Total Dermatology Care Center. By implementing efficient scheduling systems and fostering team collaboration, I significantly improved office organization and patient flow, contributing to a more effective healthcare environment.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist, and Medical Assistant

Total Dermatology Care Center
02.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Front of House, Back of House, Shift Lead

Tijuana Flats
07.2020 - 02.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

No Degree - Nursing

Florida State College
Jacksonville, FL
2026

High School Diploma -

Steinbrenner High School
Lutz, FL
05.2022

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Telephone Etiquette
  • Team Collaboration
  • Appointment Scheduling
  • Administrative Skills
  • Office Organization
  • Scheduling appointments
  • HIPAA Compliance
  • Patient Scheduling
  • Insurance Verification

Timeline

Front Desk Receptionist, and Medical Assistant

Total Dermatology Care Center
02.2024 - Current

Front of House, Back of House, Shift Lead

Tijuana Flats
07.2020 - 02.2024

No Degree - Nursing

Florida State College

High School Diploma -

Steinbrenner High School

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Emma Reyes