Emma Reynolds
Jacksonville
Summary
Dedicated in all kinds of service, with proven skills in customer relationship management and effective communication. Experienced in invoice processing and team collaboration, ensuring streamlined daily operations and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Service Assistant
Kia on Atlantic
Jacksonville
07.2024 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Handled customer complaints with empathy and professionalism to resolve issues promptly.
- Collaborated with team members to ensure smooth daily operations and workflows.
- Provided transport for customers and dealership personnel
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Received customer vehicles for service and parked them in designated areas.
- Processed customer transactions efficiently at a busy retail location.
Softball Coach
University Christian School
Jacksonville
02.2024 - Current
- Developed practice plans to enhance player skills and teamwork.
- Conducted player evaluations to assess performance and areas for improvement.
- Organized game schedules and coordinated transportation for team events.
- Oversaw equipment management, ensuring all gear was ready for practices and games.
- Organized and led pre-game warm-ups and drills.
- Motivated players by providing feedback on their strengths and weaknesses.
- Communicated with parents about team rules, regulations, expectations.
- Provided direct instruction on technique, strategy, sportsmanship, and mental preparation.
Office Assistant
Mousas Auto and Marine
Jacksonville
08.2023 - 06.2024
- Managed daily office operations and maintained organized filing systems.
- Assisted customers with inquiries and provided necessary information promptly.
- Scheduled appointments and coordinated meetings for staff and clients effectively.
- Processed invoices and maintained accurate financial records for transactions.
- Handled incoming calls and directed them to appropriate personnel efficiently.
- Processed invoices for payment using accounts payable software programs, such as QuickBooks to track payments, account balances, and other data.
Front of House Employee
Chick-fil-A
Jacksonville
03.2021 - 12.2022
- Welcomed guests and provided attentive customer service throughout their visit.
- Handled cash transactions and maintained accurate records of daily sales.
- Collaborated with kitchen staff to ensure timely meal delivery to guests.
- Maintained cleanliness and organization in dining and waiting areas at all times.
Education
High School Diploma -
University Christian School
Jacksonville, FL05-2023
Skills
- Team collaboration
- Customer relationship management
- Invoice processing
- Equipment management
- Scheduling appointments
- Time management
- Organizational skills
- Team management
- Equipment logistics
Timeline
Service Assistant
Kia on Atlantic
07.2024 - Current
Softball Coach
University Christian School
02.2024 - Current
Office Assistant
Mousas Auto and Marine
08.2023 - 06.2024
Front of House Employee
Chick-fil-A
03.2021 - 12.2022
High School Diploma -
University Christian School