Emma Roche
Frederick,MD
Summary
Offering reliable and organized approach to office support, with willingness to learn and develop in professional environment. Brings understanding of basic office protocols and key software applications such as Microsoft Office and G Suite. Ready to use and develop organizational and administrative skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Scheduling Coordinator
Long Fence Company
Ijamsville, MD
06.2025 - Current
- Coordinated scheduling for installation teams to optimize workflow and resource allocation.
- Managed customer communications to confirm appointments and address inquiries effectively.
- Utilized scheduling software to track project timelines and ensure timely completion of tasks.
- Assisted in maintaining accurate records of job schedules, changes, and cancellations.
- Collaborated with team members to resolve scheduling conflicts and improve operational efficiency.
- Supported project managers by providing timely updates on schedule adjustments and progress.
- Analyzed scheduling patterns to identify opportunities for improved service delivery and efficiency.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Office Assistant
Roche Bros Inc.
Frederick, MD
01.2024 - 05.2025
- Managed daily office operations, ensuring smooth workflow and adherence to company policies.
- Assisted in scheduling appointments, coordinating meetings, and maintaining calendars for multiple executives.
- Processed incoming communications, prioritizing messages for timely responses and action.
- Maintained organized filing systems, enhancing document retrieval efficiency and accuracy.
- Collaborated with cross-functional teams to improve administrative processes and streamline operations.
- Implemented organizational improvements that enhanced productivity and reduced turnaround times for tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
High School Diploma -
Oakdale Highschool
Ijamsville, MDCNA - Medical/Nursing
Frederick Community College
Frederick, MD05-2028
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Schedule management
- Critical thinking
- Scheduling proficiency
- Customer relationship management
- Office administration
- Deadline oriented
- Skilled in [software]
- Telephone etiquette
- Calendar management
- Phone and email etiquette
- Customer service
- Multitasking and organization
- Decision-making
- Goal setting
- Motivational leadership
- Team leadership
- Workflow planning
Languages
English
Native or Bilingual
Timeline
Scheduling Coordinator
Long Fence Company
06.2025 - Current
Office Assistant
Roche Bros Inc.
01.2024 - 05.2025
High School Diploma -
Oakdale Highschool
CNA - Medical/Nursing
Frederick Community College