Emma Rohwer
Burnsville,MN
Summary
Professional food service expert prepared for leadership roles in dynamic environments. Proven track record in operational efficiency, staff coordination, and customer satisfaction. Strong focus on team collaboration and achieving results. Reliable and adaptable with robust skills in food safety, quality control, and inventory management.
Overview
8
8
years of professional experience
Work History
Food Service Leader
Kwik Trip
10.2024 - Current
- Provided ongoing coaching and mentoring to junior staff members, helping them develop their skills in food preparation and service techniques.
- Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Assistance Food Service Leader
Kwik Trip
09.2022 - 10.2024
- Improved customer satisfaction by consistently providing high-quality food and service.
- Contributed positively towards company culture by fostering a supportive atmosphere where employees were encouraged to collaborate effectively as a team.
- Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Guest Service Leader
Kwik Trip
05.2021 - 09.2022
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
- Resolved guest issues professionally, turning potential negative experiences into positive ones.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Guest Service Coworker
Kwik Trip
06.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Cook/Dishwasher
J&S One Stop
06.2017 - 09.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Lakeview Public Schools
Cottonwood, MN05-2018
Skills
- Food safety
- Staff training and development
- Motivational leadership
- Continuous improvement mindset
- Waste reduction strategies
- Strong work ethic
- Positive attitude
- Fast-paced environment
- Multitasking
- Inventory control
Timeline
Food Service Leader
Kwik Trip
10.2024 - Current
Assistance Food Service Leader
Kwik Trip
09.2022 - 10.2024
Guest Service Leader
Kwik Trip
05.2021 - 09.2022
Guest Service Coworker
Kwik Trip
06.2020 - 05.2021
Cook/Dishwasher
J&S One Stop
06.2017 - 09.2019
High School Diploma -
Lakeview Public Schools
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