Erica Jones
Stone Mountain,GA
Summary
Seasoned Food Service Leader with background in overseeing food service operations and ensuring customer satisfaction. Skilled at managing teams, maintaining high food quality standards, and training staff in best practices for hospitality. Demonstrated ability to improve efficiency while providing a positive dining experience for all customers. Known for strong leadership skills and hands-on approach in day-to-day restaurant management.
Overview
15
15
years of professional experience
Work History
Food Service Leader
Northside Hospital Forsyth
Forsyth, Georgia
02.2017 - 10.2023
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Performed variety of duties related to food service.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Delegated work to staff, setting priorities and goals.
- Followed recipes and customer requests to prepare meals.
- Enforced health and safety regulations among all employees.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Food Service Leader
Piedmont Hospital
Atlanta, GA
06.2008 - 11.2012
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Performed variety of duties related to food service.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Coached staff on strategies to enhance performance and improve customer relations.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Education
High School Diploma -
Columbia High School
Decatur, GA05-2002
Skills
- Staff training and development
- Food ordering and procurement
- Food and beverage pairing
- Performance evaluations
- Foodservice equipment operation
- Cash handling proficiency
- Food safety
- POS system operation
- Food allergy safety
Timeline
Food Service Leader
Northside Hospital Forsyth
02.2017 - 10.2023
Food Service Leader
Piedmont Hospital
06.2008 - 11.2012
High School Diploma -
Columbia High School