Jennifer Waltz
Brookfield,CT
Summary
Experienced with team leadership, customer service, and operational management. Utilizes effective communication and problem-solving skills to enhance team performance. Track record of maintaining high standards in food safety and quality.
Professional food service expert prepared for leadership roles in dynamic environments. Proven track record in operational efficiency, staff coordination, and customer satisfaction. Strong focus on team collaboration and achieving results. Reliable and adaptable with robust skills in food safety, quality control, and inventory management.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Food Service Leader
Cumberland Farms
10.2024 - 01.2026
- Supervised daily food service operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on efficient service techniques and customer engagement.
- Managed inventory levels, reducing waste through effective stock rotation methods.
- Implemented streamlined processes for order fulfillment, improving overall service speed.
- Monitored employee performance, providing constructive feedback to improve team efficiency.
- Conducted regular quality checks to ensure food safety and product integrity standards were maintained.
- Interacted with [Number] customers per day regarding inquiries and complaints, resulting in [Number]% positive customer feedback.
- Contributed positively towards company culture by fostering a supportive atmosphere where employees were encouraged to collaborate effectively as a team.
- Worked closely with the management to develop and implement staff training programs, leading to higher levels of employee satisfaction and improved service quality.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Deli Clerk
Hi-Way Deli
02.2020 - 10.2024
- Assisted customers in selecting deli products, ensuring high levels of satisfaction and personalized service.
- Maintained cleanliness and organization of deli display cases, enhancing product visibility and accessibility.
- Operated slicing machines and other equipment safely, adhering to all health and safety regulations.
- Collaborated with team members to ensure timely preparation of deli items during peak hours.
- Trained new staff on proper food handling techniques and customer service best practices.
- Provided feedback on product quality and customer preferences to improve menu offerings and service delivery.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Head Cashier
ShopRite
03.2006 - 07.2014
- Supervised daily cash operations, ensuring accuracy in transactions and customer service.
- Trained and mentored new cashiers on register systems and store policies.
- Developed and implemented efficient cash handling procedures, enhancing workflow productivity.
- Resolved customer inquiries and issues, improving overall satisfaction and loyalty.
- Monitored cash drawer balances to maintain compliance with company security protocols.
- Collaborated with management to optimize staffing schedules for peak operational efficiency.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
High School Diploma -
Brookfield High School
Brookfield, CTSkills
- Staff recruitment and retention
- Food safety
- Staff training and development
- Cash handling proficiency
- Continuous improvement mindset
- POS system operation
- Marketing and promotions
- Strong work ethic
- Team oriented
- Quick learner
- Customer service
Timeline
Food Service Leader
Cumberland Farms
10.2024 - 01.2026
Deli Clerk
Hi-Way Deli
02.2020 - 10.2024
Head Cashier
ShopRite
03.2006 - 07.2014
High School Diploma -
Brookfield High School