Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Emma Rowe-Hawk

Yukon,OK
Emma Rowe-Hawk

Summary

Driven professional with a proven track record at Group 1 Auto, excelling in customer service and vehicle assessment. Demonstrated ability to enhance customer satisfaction and improve operational efficiency through effective communication and strong work ethic. Skilled in multitasking and organization, adept at fostering client rapport and delivering results with a 20% increase in customer retention. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

3
years of professional experience

Work History

Group 1 Auto

Service Advisor
03.2022 - Current

Job overview

  • Documented problems and corrective actions to maintain records.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Delivered prompt service to prioritize customer needs.

Bethany Children’s Hospital

CNA
06.2021 - 02.2022

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.

Education

Yukon High School
Yukon, OK

05.2021

University Overview

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Excellent Communication
  • Client rapport

Timeline

Service Advisor
Group 1 Auto
03.2022 - Current
CNA
Bethany Children’s Hospital
06.2021 - 02.2022
Yukon High School
Emma Rowe-Hawk