Summary
Overview
Work History
Education
Skills
Volunteer/ Community Service
Timeline
Server

Emma Rutkowski

Knoxville,TN

Summary

Motivated student with engaging personality and flexible approach. Upbeat, friendly and ready to get foot in the door on new experiences. Has always been a team player and manages responsibilities well. A very trustable and consistent individual.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier (Carry-out)

Bird's Nest BBQ (Tim Brown)
06.2018 - 06.2019
  • 25-30 hours weekly
  • Maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Used POS system to enter orders, process payments and issue receipts.
  • Stocked supplies for every shift.
  • In charge of answering phones to take to-go orders and catering orders.
  • Ensured that the products going out were correct and organized to each order.

Customer Service Representative (Carry-out)

Vince's Crab House (Brenda Meyer)
09.2019 - 12.2021
  • 30-40 hours weekly
  • Interacted with customers by phone or in-person to provide information. This information included crab sizes, prices, and other basic information about the restaurant.
  • Coordinated, scheduled and arranged reservations.
  • Gathered and corrected orders before being sent out to public.
  • Made sure the work place was tidy and organized.
  • Prepared materials for the day and made sure the restaurant was stocked throughout my given shift.
  • Was also responsible for some of the advertising during the pandemic with our carry-out services.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Server

Looney's Pub (Kelly Skrocki)
05.2022 - Current
  • 30-40 hours weekly
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for customer needs
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies such as, to-go boxes, cups, lids, napkins, ect.
  • Replenished food items such as sauces to ensure a well-stocked kitchen during busy periods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Degree Seeking - Therapeutic Recreation

The University of Tennessee - Knoxville
Knoxville, TN
05.2025

High School Diploma -

Fallston High School
Fallston, MD
05.2021

Skills

  • Team Player
  • Efficient and accurate with every task given
  • Tidy and organized
  • Natural Leadership

Volunteer/ Community Service

  • Junior Class Council Member: Organized events for my high school. Also assisted with coordinating events in the local community to provide funding for my graduating class.
  • Mulch drive: Delivered mulch in my community that helped fund local schools.
  • Fallston High Service Club: contributed to giving to local groups in need such as the local hospital.
  • ALZ walk volunteer: Worked in Children center of the walk at UT gardens benefitting Alzheimer's research.
  • Sigma Sketti: Volunteered in a philanthropy event where all proceeds went to Alzheimer's Research.
  • Rent a dog for a day: Rent a dog once a month for a day for the Young Williams Animal Center.
  • AlzTN volunteer: Made silver alert packets and wrote heart felt letters to Alzheimer's Patients and their caretakers.
  • AlzTN Volunteer: In October of 2021, raised over 600 dollars benefitting Alzheimer's Research.

Timeline

Server

Looney's Pub (Kelly Skrocki)
05.2022 - Current

Customer Service Representative (Carry-out)

Vince's Crab House (Brenda Meyer)
09.2019 - 12.2021

Customer Service Cashier (Carry-out)

Bird's Nest BBQ (Tim Brown)
06.2018 - 06.2019

Degree Seeking - Therapeutic Recreation

The University of Tennessee - Knoxville

High School Diploma -

Fallston High School

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Emma Rutkowski