Emma Salas

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
• Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
• Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
• Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.

Assisted Alzheimer’s and dementia residents with every day duties. Using the restroom, getting into bed/out of bed, showers, eating.

Gave comfort and eased residents when in need.

Then was promoted to Medicine Technician. Responsible for narcotics and handing out medication. In charge of getting in contact with hospice care/families when injured.