Emma Samples
Waukee,IA
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
4
4
years of professional experience
Work History
Program Director
Brain Balance of Des Moines
05.2023 - Current
- Oversaw staff schedules and assignments to handle programming demands.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
Receptionist
Western Home Retired Living
01.2023 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Waitress
The Okoboji Store Bar and Kitchen
04.2021 - 08.2022
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
No Degree - Psychology, Business
University of Northern Iowa
Cedar Falls, IANo Degree - Industrial And Organizational Psychology
Perdue Global
OnlineHigh School Diploma -
Waukee High School
Waukee, IA05.2019
Skills
- Effective leader
- Staff Development
- Customer Service
- Strong multitasking
- Time Management
- Problem-solving skills
- Verbal and written communication
- Office Organization
Timeline
Program Director
Brain Balance of Des Moines
05.2023 - Current
Receptionist
Western Home Retired Living
01.2023 - 05.2023
Waitress
The Okoboji Store Bar and Kitchen
04.2021 - 08.2022
No Degree - Psychology, Business
University of Northern Iowa
No Degree - Industrial And Organizational Psychology
Perdue Global
High School Diploma -
Waukee High School
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