Brendan Demo
Upton,MA
Summary
Dedicated leader with strong communication skills and a focus on operational oversight. Experienced in staff management and vendor relationships, committed to achieving program objectives while ensuring high-quality service delivery.
Overview
13
13
years of professional experience
Work History
Program Director
Michael Lisnow Respite Center
Holliston, Massachusetts
12.2022 - Current
- Program Director for Greenhouse project/Outdoor program For individuals with disabilities.
- Provided leadership in developing innovative approaches to meet program goals.
- Initiated and set goals for programs according to strategic objectives of the organization.
- Managed vendor relationships for service contracts and supplies.
- Led team meetings to discuss operational challenges and share best practices.
- Supervised staff members responsible for cleaning, security, landscaping, and general facility upkeep.
Sales Associate
Steamboat Powersports
Steamboat Springs, Colorado
01.2016 - 04.2022
- Assisted customers in selecting powersport equipment and accessories.
- Processed sales transactions accurately using point-of-sale systems.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Maintained inventory levels and organized product displays for optimal presentation.
- Participated in promotional events to increase brand awareness and customer engagement.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
Waterfront specialist
Center Harbor Dock & Pier
Center Harbor, New Hampshire
05.2014 - 12.2015
- Coordinated dock operations and ensured compliance with safety regulations.
- Managed inventory of dock equipment and scheduled maintenance tasks.
- Maintained tools and equipment, ensuring readiness for installation tasks.
- Assisted in troubleshooting issues during installations, ensuring smooth operations.
- Communicated effectively with clients regarding project timelines and requirements.
Terrain Park staff
Gunstock
Gilford, New Hampshire
12.2012 - 12.2015
- Ensured upkeep of park amenities and attractions.
- Assisted visitors with park information and guided them through activities.
Education
Bachelor of Science - Business Administration
Plymouth State University
Plymouth, NH05-2015
Skills
- Program management
- Program planning
- Operations oversight
- Staff management
- Decision making
- Leadership development
- Team collaboration
- Customer relationship management
- Customer service experience
- Conflict resolution
- Effective communication
- Problem solving
- Effective leader
- Inventory management
Timeline
Program Director
Michael Lisnow Respite Center
12.2022 - Current
Sales Associate
Steamboat Powersports
01.2016 - 04.2022
Waterfront specialist
Center Harbor Dock & Pier
05.2014 - 12.2015
Terrain Park staff
Gunstock
12.2012 - 12.2015
Bachelor of Science - Business Administration
Plymouth State University