Emma Sampson
Kotzebue,AK
Summary
Hardworking employee with customer service, multitasking, and strong communication abilities. Skilled in coordinating flight details and preparing proper paperwork. Proficient in accomplishing tasks in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Bering Air Inc.
Kotzebue, AK
07.2019 - Current
- Assisted customers by checking in for flights, along with checking in their baggage.
- Ability to lift freight or baggage weighing up to 50 lbs.
- Assisted customers with new and existing reservations, in person, and on the phone.
- Answered customer questions regarding flight details, including departure and arrival times, flight status, and routes of flights, in person and on the phone.
- Assisted customers in shipping freight to and from villages.
- Prepared flights by closing them out ahead of departure time.
- Prepared paperwork for scheduled flights.
- Completed paperwork from pilots after flights have finished.
- Capable of taking cash payments for passengers or freight, and processing them correctly for bookings.
- Ability to sell merchandise to customers, and process payments accordingly.
- Capable of preparing paperwork for close-out duties, including credit card sales, cash sales, and balancing the till.
Patient Care Technician
Maniilaq Health Center
Kotzebue, AK
06.2018 - 07.2019
- Escorted patients to exam rooms, and obtained vital signs.
- Cleared out exam rooms after patients left.
- Restocked each exam room daily.
- Assisted the Women's Health Department by answering phones to schedule appointments.
- Assisted nurses during procedures
Education
High School Diploma -
Kotzebue High School
Kotzebue, AK05-2018
Galena Interior Learning Academy
Galena, AKCertified Nurses Aide
Alaska Technical Center
Kotzebue, AKSkills
- Reservation management
- Flight coordination
- Payment processing
- Paperwork preparation
- Effective communication
- Multitasking and organization
- Phone etiquette
- Excellent customer service
Timeline
Customer Service Agent
Bering Air Inc.
07.2019 - Current
Patient Care Technician
Maniilaq Health Center
06.2018 - 07.2019
High School Diploma -
Kotzebue High School
Galena Interior Learning Academy
Certified Nurses Aide
Alaska Technical Center
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