Emma Sandfoss
Cold Spring,KY
Summary
Driven professional with a proven track record in customer service and account management, notably at Town & Country Sports. Excelled in enhancing customer satisfaction through effective issue resolution and a strong work ethic. Demonstrated reliability with a commitment to achieving a positive customer experience. Skilled in both interpersonal communication and meticulous cash handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Town & Country Sports
04.2023 - Current
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls to answer questions about products and services.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Babysitter
Numerous Clients
01.2020 - Current
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Transported children to various sports and activities promptly and responsibly
Education
Health Sciences (Pre Physical Therapy)
University of Cincinnati
Cincinnati, OH05.2028
High School Diploma -
Bishop Brossart High School
Alexandria05.2024
Skills
- Customer Service
- Account Management
- Issue Resolution
- Strong Work Ethic
- Reliability
- 100% Goal Oriented
Timeline
Member Service Representative
Town & Country Sports
04.2023 - Current
Babysitter
Numerous Clients
01.2020 - Current
Health Sciences (Pre Physical Therapy)
University of Cincinnati
High School Diploma -
Bishop Brossart High School
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