Emma Schnaible
Simi Valley,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of fellow employees in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed to film and television. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through determination and strong-will.
Overview
5
5
years of professional experience
Work History
Customer Service
Match Tough Tennis Academy
06.2023 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
Coach
CheerForce Simi Valley
02.2021 - 11.2021
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored scheduled classes to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Offered constructive feedback to students to help reach goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Trained athletes in proper use of equipment for safety and maximum results.
- Analyzed parent/student feedback to adjust coaching sessions accordingly.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
Customer Service
Underwood Family Farms
10.2018 - 08.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Arts - Film Studies
Pepperdine University
Malibu, CA05.2025
Associate of Arts - Film Studies
Moorpark College
Moorpark, CA06.2023
Skills
- Social Media Platforms
- Customer Experience Management
- Coaching and Training
- Customer Service
- Professional Relationships
- Product Knowledge
- Verbal and Written Communication
- Leadership
Timeline
Customer Service
Match Tough Tennis Academy
06.2023 - Current
Coach
CheerForce Simi Valley
02.2021 - 11.2021
Customer Service
Underwood Family Farms
10.2018 - 08.2020
Bachelor of Arts - Film Studies
Pepperdine University
Associate of Arts - Film Studies
Moorpark College
Similar Profiles
Owen YoungOwen Young
Tennis Instructor at Match Point Tennis ClubTennis Instructor at Match Point Tennis Club
Duru HatipogluDuru Hatipoglu
Front Desk Receptionist at Redmond Tennis Club/Gorin Tennis AcademyFront Desk Receptionist at Redmond Tennis Club/Gorin Tennis Academy
Vinh NguyenVinh Nguyen
Tennis Coach at DHA Tennis AcademyTennis Coach at DHA Tennis Academy