Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Emma Scofield

Emma Scofield

Port Orange,FL

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Extended Stay America
06.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Handled cash accurately and prepared deposits.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Increased NPS Score of -33 to 40 within a week by getting 8 additional 10/10 Medallia surveys.

Guest Service Representative

Extended Stay America
10.2022 - 06.2023
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.

Merchandise Associate

Marshalls
03.2020 - 08.2021
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Collaborated with store management to develop strategic plans for merchandise placement and promotion.

Education

Associate of Arts - Business

Daytona State College
Daytona Beach, FL
05.2024

Skills

  • Task Delegation
  • Employee Scheduling
  • Staff Management
  • Money Handling
  • Organizational skills
  • Effective communication
  • Problem-solving abilities
  • Task prioritization
  • Inventory management
  • Policy enforcement
  • Customer Service

Timeline

Assistant Manager

Extended Stay America
06.2023 - Current

Guest Service Representative

Extended Stay America
10.2022 - 06.2023

Merchandise Associate

Marshalls
03.2020 - 08.2021

Associate of Arts - Business

Daytona State College

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Emma Scofield