Emma Severson
Sonora,CA
Summary
Dynamic Hut Manager at Day-O Espresso with proven expertise in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and optimized inventory management, significantly reducing waste. Skilled in time management and decision-making, consistently fostering a productive and organized environment for both employees and patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hut Manager
Day-O Espresso
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Babysitter
N/A
01.2017 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
House Sitter
N/A
01.2017 - Current
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Cared for houseplants by frequently watering during owners' absence.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
Restaurant Hostess
El Jardin Mexican Restaurant
08.2020 - 07.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Sonora High School
Sonora, CA06-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Sales techniques
Certification
- CNA - Certified Nurse Assistant
Timeline
Hut Manager
Day-O Espresso
07.2021 - Current
Restaurant Hostess
El Jardin Mexican Restaurant
08.2020 - 07.2021
Babysitter
N/A
01.2017 - Current
House Sitter
N/A
01.2017 - Current
High School Diploma -
Sonora High School
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