Emma Shaw
Southbury
Summary
I am a detail-oriented professional experienced in customer service and team collaboration within fast-paced environments. I have the ability to manage multitasking effectively, while enhancing guest experiences, and maintaining organized operations. I think of myself as compassionate, diligent, and committed.
Overview
2
2
years of professional experience
Work History
CNA
Monarch Southbury
Southbury
08.2024 - Current
- Provided emotional support and companionship to enhance resident well-being.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Salon Assistant
Salon Odette
Middlebury
08.2023 - Current
- Managed salon inventory by restocking supplies and organizing products.
- Created a welcoming atmosphere by maintaining a friendly attitude while interacting with guests.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
Hostess/Restaurant Busser
Good News Cafe
Woodbury
08.2023 - 05.2024
- I greeted the guests kindly, and managed waiting lists and reservations during busy shifts.
- Collaborated with kitchen staff to communicate guest needs efficiently during service.
- Provided menus and explained daily specials to enhance customer dining choices.
- Assisted servers by delivering drinks and setting tables promptly for guests.
- I took orders over the phone and placed them in the kitchen for take-out service.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Pomperaug High School
Southbury, CT06-2022
Some College (No Degree) - Pre-Nursing
Naugatuck Valley Community College
Waterbury, CTSome College (No Degree) - Nursing
Western Connecticut State University
Danbury, CTSkills
- Inventory management
- Team collaboration
- Multitasking and organization
- Guest interactions
- Order taking
- Dining room setup
- Attention to detail
- Time management
- Positive and professional
- Food running
- Customer service
Timeline
CNA
Monarch Southbury
08.2024 - Current
Salon Assistant
Salon Odette
08.2023 - Current
Hostess/Restaurant Busser
Good News Cafe
08.2023 - 05.2024
High School Diploma -
Pomperaug High School
Some College (No Degree) - Pre-Nursing
Naugatuck Valley Community College
Some College (No Degree) - Nursing
Western Connecticut State University
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