Emma Shelley
Chicago,IL
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Server
Mercy Circle
10.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
County Fair Foods
08.2020 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Restaurant Hostess
Porter Cullens Irish Pub & Restaurant
08.2019 - 02.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Bachelor of Science - Marketing
Northern Illinois University
Dekalb, IL05.2027
High School Diploma -
Mother McAuley Liberal Arts High School
Chicago, IL05.2022
Skills
- Food Inspection
- Order Management
- Table Bussing
- Supply Restocking
- Table Setting
- Safe Food Handling
- Warm and Friendly
- Adaptable and Flexible
- Positive Attitude
- Strong Work Ethic
Timeline
Server
Mercy Circle
10.2021 - Current
Cashier
County Fair Foods
08.2020 - 09.2021
Restaurant Hostess
Porter Cullens Irish Pub & Restaurant
08.2019 - 02.2020
Bachelor of Science - Marketing
Northern Illinois University
High School Diploma -
Mother McAuley Liberal Arts High School
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