Emma Shepard
Loudon,NH
Summary
Dynamic and detail-oriented professional with extensive experience in customer service, notably at Concord Eye Center. Proven ability to verify insurance and maintain HIPAA compliance while delivering exceptional support. Skilled in managing appointments and enhancing patient satisfaction through effective communication and problem-solving. Committed to fostering positive relationships and ensuring data integrity.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Concord Eye Center
Concord, NH
12.2024 - 09.2025
- Scheduled patient appointments and managed calendar efficiently.
- Verified insurance information and processed patient registrations accurately.
- Assisted patients with inquiries, providing excellent customer service support.
- Maintained electronic health records, ensuring data integrity and confidentiality.
Front Desk Agent
Hampton Inn By Hilton
Bow, NH
11.2021 - 08.2024
- Greeted guests upon arrival, providing exceptional customer service and ensuring a welcoming atmosphere.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction through streamlined operations.
- Handled guest inquiries and complaints promptly, resolving issues to maintain positive relationships.
- Assisted in maintaining front desk inventory, ensuring availability of essential supplies for seamless operations.
Host
Longhorn Steakhouse
Concord, NH
09.2019 - 09.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted waitstaff by communicating guest needs and preferences effectively.
- Coordinated with kitchen staff to manage meal timings and ensure accuracy.
Store Associate
Sam’s Club
Concord, NH
08.2018 - 08.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure optimal product visibility and accessibility.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to restock shelves and manage inventory levels.
Education
High School Diploma -
Merrimack Valley
Penacook, NHSkills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Timeline
Patient Service Representative
Concord Eye Center
12.2024 - 09.2025
Front Desk Agent
Hampton Inn By Hilton
11.2021 - 08.2024
Host
Longhorn Steakhouse
09.2019 - 09.2020
Store Associate
Sam’s Club
08.2018 - 08.2019
High School Diploma -
Merrimack Valley