Emma Shuman
Provo,UT
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Creatively adaptable to conflict, and considerate of new ideas and tactics for optimal efficiency.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Ruby River Steakhouse / Jason Harget
Provo, Utah
10.2021 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Operated POS systems to cash out customer checks and complete order transactions.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
Lead Restaurant Hostess
Ruby River Steakhouse / Jason Harget
Provo, Utah
10.2020 - Current
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Science - Nursing
Brigham Young Universtiy
Rexburg, Idaho04.2025
Skills
- Cool Under Pressure
- Collaborative Relationships
- Specials Promotion and Upselling
- Warm and Friendly
- Conflict and Complaint Resolution
- Brand Loyalty
- Adaptable and Flexible
- High-Volume Environments
Accomplishments
I am well versed and taught in general medicine, human anatomy and other STEM areas. I have over 6 years of experience in drawing, and over 3 in Oil painting.
Both trained and self taught in neoclassical art, anatomy and impressionism.
Have earned several awards, and winnings through art shows, art competitions and salons.
I own a 1966 Chevrolet, Corvair that I've spent time restoring since 14 years old.
Timeline
Restaurant Waitress
Ruby River Steakhouse / Jason Harget
10.2021 - Current
Lead Restaurant Hostess
Ruby River Steakhouse / Jason Harget
10.2020 - Current
Bachelor of Science - Nursing
Brigham Young Universtiy
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