Emma Smiley
Huntersville,NC
Summary
Motivated Night Shift Supervisor dedicated to ensuring operations run smoothly and efficiently during the night shift. Strong leadership, team building and multitasking skills. Adept at scheduling, cash handling and customer relations. Retail Sales Associate with more than 4 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Overview
4
4
years of professional experience
Work History
Hostess Trainer
The Cheesecake Factory
07.2023 - 03.2024
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Conducted performance evaluations for hostess team members, offering constructive feedback for improvement where necessary.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
- Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.
- Coordinated special events and private parties, ensuring impeccable service from start to finish.
- Increased table turnover rate with efficient management of waiting list and timely followups.
Night Shift Leader
Dunkin' Donuts
03.2020 - 09.2022
- Actively participated in cross-functional projects leading to improved collaboration between the night shift team and other departments.
- Utilized strong problem-solving skills to identify operational challenges and implement appropriate solutions quickly.
- Collaborated with management to develop strategies for improving overall efficiency of the night shift team.
- Reduced employee turnover with regular performance evaluations and opportunities for professional development.
- Improved communication with daytime staff by providing thorough handover reports at the end of each shift.
- Ensured smooth operations during the night shift, addressing and resolving any issues promptly.
- Assisted in the training of new employees on company policies, procedures, and job responsibilities.
- Provided exceptional customer service, addressing concerns and complaints in a timely manner.
- Supervised nightly cleaning activities, maintaining a clean and organized workspace for all employees.
- Managed inventory control, ensuring adequate stock levels and reducing waste through accurate documentation of product usage.
- Maintained stock of products and ordered new products when stock was running low.
Education
Associate of Science - Surgical Technology
Gaston College
Dallas, NC05.2025
Skills
- Exceptional communication
- Guest Relations
- Task Delegation
- Employee Scheduling
- Customer Service
- Critical Thinking
- Team Collaboration
- Food Safety
- Cash Handling
- Worker Training
- Greeting and Seating Guests
- Opening and closing procedures
- Inventory Control
Timeline
Hostess Trainer
The Cheesecake Factory
07.2023 - 03.2024
Night Shift Leader
Dunkin' Donuts
03.2020 - 09.2022
Associate of Science - Surgical Technology
Gaston College
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