Emma Smith
Lincoln,NE
Summary
Dependable employee with great time management and a thrive to do better in the company. With over 4 years in the customer service industry I feel as if it is time to take the next step! Currently enrolled as a 2nd year student at Southeast Community College to then go to UNL and get a Bachelor's degree in Business Marketing. Coaching volleyball and even playing the sport has taught me many different skill sets including but not limited to, being able to work with different ages, communication and teaching skills.
Overview
5
5
years of professional experience
Work History
Volleyball Coach
VCN
02.2023 - Current
- Create positive and encouraging environment to motivate athletes to give best efforts.
- Work individually with players when struggling to enhance confidence and strengthen court skills.
- Provide guidance and mentorship to volleyball athletes to help reach full potential.
- Prepare athletes for special competitions and tournaments.
Office Assistant/Sales Broker Intern
M&J Transport LLC
01.2023 - 10.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
Sales Lead
Shoe Carnival
06.2021 - 07.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
Retail Associate
HomeGoods
04.2020 - 05.2021
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Hostess
Buffalo Wild Wings
01.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Business Communications
Southeast Community College Area
Lincoln, NE05.2024
High School Diploma -
Grand Island Senior High School
Grand Island, NE05.2022
Skills
- Customer Service
- POS System Operation
- Time Management
- Teamwork and Collaboration
Timeline
Volleyball Coach
VCN
02.2023 - Current
Office Assistant/Sales Broker Intern
M&J Transport LLC
01.2023 - 10.2023
Sales Lead
Shoe Carnival
06.2021 - 07.2022
Retail Associate
HomeGoods
04.2020 - 05.2021
Cashier/Hostess
Buffalo Wild Wings
01.2019 - 03.2020
Business Communications
Southeast Community College Area
High School Diploma -
Grand Island Senior High School
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