Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Songer

Springdale

Summary

Dynamic customer service professional with a proven track record at Made in Oregon, excelling in relationship building and problem resolution. Adept at enhancing customer experiences and fostering loyalty through active listening and effective communication. Skilled in cash handling and transaction processing, ensuring accuracy and efficiency in all financial exchanges.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Made in Oregon
03.2025 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained knowledge of sales promotions and product details to effectively inform customers.
  • Processed transactions accurately using point-of-sale system, ensuring efficient checkout experience.
  • Organized merchandise displays to promote products and attract customer attention.
  • Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Babysitter

Morgan Kanoff
04.2018 - 04.2024
  • Supervised and engaged children in age-appropriate activities to promote development and learning.
  • Communicated effectively with parents regarding children's progress, behavior, and any concerns.
  • Created a safe environment by enforcing safety rules and addressing potential hazards promptly.
  • Assisted children with homework and educational tasks to reinforce learning outside school hours.
  • Played games, worked on puzzles, and read books to young children.

Teacher's Assistant

Madison Middle School
02.2018 - 02.2018
  • Supported teacher with handouts and cutting paper.
  • Assisted with filing paperwork.
  • Completed data entry

Education

GED -

Gateways Highschool
Springfield, OR

Skills

  • Customer service
  • Relationship building
  • Problem resolution
  • Active listening
  • Team player

Timeline

Customer Service Representative

Made in Oregon
03.2025 - Current

Babysitter

Morgan Kanoff
04.2018 - 04.2024

Teacher's Assistant

Madison Middle School
02.2018 - 02.2018

GED -

Gateways Highschool

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