Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Emma Stanton

Allendale,MI

Summary

Enthusiastic retail professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

3
3
years of professional experience

Work History

Amanati's Frosty Boy

Nathan Richards
05.2022 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Completed milkshakes and ice cream desserts for customers.

Stylist

Apricot Lane Boutique
04.2021 - 07.2023
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with customers through consistent delivery of requested services and exceptional results.
  • Processed payments, entering sales in register for prompt customer service.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
  • Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
  • Oversaw store employee performance, facility cleanliness, and sales.
  • Promoted business through marketing initiatives and use of social media.

Associate/ Buyer

Plato's Closet
09.2021 - 01.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stayed up to date with modern trends
  • Was certified to check quality of clothing when brought in to sell second-hand

Hostess

Klavon's Pizzeria And Pub
08.2020 - 01.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Education

Bachelor of Science - Chemistry

Grand Valley State University
Allendale, MI
05.2026

Skills

  • Customer Inquiries
  • Social Media Marketing
  • Customer Loyalty
  • Customer Support
  • Loyalty

Additional Information

REFERENCES:


Jennifer Murphy (Apricot Lane Boutique Owner): 517-877-2232


Tia Allen (Apricot Lane Assistant Manager): 517-879-9101


Nathan RIchards (Frosty boy owner): 517-499-9402

Timeline

Amanati's Frosty Boy

Nathan Richards
05.2022 - Current

Associate/ Buyer

Plato's Closet
09.2021 - 01.2022

Stylist

Apricot Lane Boutique
04.2021 - 07.2023

Hostess

Klavon's Pizzeria And Pub
08.2020 - 01.2021

Bachelor of Science - Chemistry

Grand Valley State University

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Emma Stanton