Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Strom

Racine,WI

Summary

Proven multitasker and customer service expert, excelled at Dover Inn by organizing reservation processes and enhancing guest experiences. Skilled in handling complaints and maintaining high hygiene standards at both Dover Inn and North Shore Animal Hospital. Ensured customer satisfaction through personalized service and effective team collaboration. Demonstrates strong interpersonal skills and adaptability in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Hostess, Restaurant Server

Dover Inn
06.2022 - Current
  • Demonstrated strong multitasking skills by handling phone calls, managing reservations, and assisting with take-out orders.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Maintained a clean and organized reception area.
  • Collaborated with waitstaff to ensure smooth communication and timely seating of guests.
  • Demonstrated strong interpersonal skills by engaging with customers, addressing inquires, and resolving issues and concerns.
  • Successfully adapted to high pressure situations, managing large crowds, and maintaining composure during busy periods.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts to ensure efficient workflow and excellent guest experiences.
  • Built warm relationships with regular customers.
  • Ensured customer satisfaction by attending to needs and providing individualized services.

Kennel Staff Assistant

North Shore Animal Hospital
02.2019 - 08.2024
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Cared for animals by doing regular feedings, walks, and medicine administration.

Education

Bachelor's - Communications

University of Wisconsin - La Crosse
La Crosse, WI
05.2027

High School Diploma -

Union Grove High School
Union Grove, WI
05.2023

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Handling Complaints
  • Personal presentation
  • Reservation handling
  • Table Bussing
  • Payment Processing
  • Menu Memorization
  • Warm and Friendly
  • Flexible and Adaptable

Certification

Responsible Beverage Server Certificate

Timeline

Restaurant Hostess, Restaurant Server

Dover Inn
06.2022 - Current

Kennel Staff Assistant

North Shore Animal Hospital
02.2019 - 08.2024

Bachelor's - Communications

University of Wisconsin - La Crosse

High School Diploma -

Union Grove High School

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Emma Strom