Hi, I’m
Emma Sullivan
Personal Banker 1
Stockton,MO
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
Experienced Personal Banker and college graduate bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
4
years of professional experience
2
years of post-secondary education
Work History
Mid-Missouri BankStockton, MO
Personal Banker
11.2020 - Current
Job overview
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new credentials.
- Assisted with training of new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Orleans Trail ResortStockton, MO
Hotel Receptionist
01.2019 - 08.2020
Job overview
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within a couple of minutes every phone call throughout 8-hour shifts, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Stockton High SchoolStockton, MO
High School Diploma
08.2018 - 05.2021
Ozarks Technical Community CollegeSpringfield, MO
Associate of Arts from Accounting And Business Management
08.2021 - 05.2023
Skills
Deposit and withdrawal management
Availability
See my work availability
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Available
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Timeline
Ozarks Technical Community College
Associate of Arts from Accounting And Business Management
08.2021 - 05.2023
Personal Banker
Mid-Missouri Bank
11.2020 - Current
Hotel Receptionist
Orleans Trail Resort
01.2019 - 08.2020
Stockton High School
High School Diploma
08.2018 - 05.2021
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