Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Emma Sullivan

Personal Banker 1
Stockton,MO
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Emma Sullivan

Summary

Experienced Personal Banker and college graduate bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Overview

4
years of professional experience
2
years of post-secondary education

Work History

Mid-Missouri Bank
Stockton, MO

Personal Banker
11.2020 - Current

Job overview

  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Orleans Trail Resort
Stockton, MO

Hotel Receptionist
01.2019 - 08.2020

Job overview

  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered phone within a couple of minutes every phone call throughout 8-hour shifts, closely following strict guidelines for customer service and satisfaction.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Stockton High School
Stockton, MO

High School Diploma
08.2018 - 05.2021

Ozarks Technical Community College
Springfield, MO

Associate of Arts from Accounting And Business Management
08.2021 - 05.2023

Skills

    Deposit and withdrawal management

Transaction processing

Customer relationship development

Compliance, banking laws and regulations

Night and safe deposit procedures

Accounting systems and software

Positive

Banking

Cash handling expertise

Math aptitude

Excellent time management skills

Financial services

Account reconciliation processes

Financial statements expertise

Bookkeeping

Availability
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Timeline

Ozarks Technical Community College

Associate of Arts from Accounting And Business Management
08.2021 - 05.2023

Personal Banker

Mid-Missouri Bank
11.2020 - Current

Hotel Receptionist

Orleans Trail Resort
01.2019 - 08.2020

Stockton High School

High School Diploma
08.2018 - 05.2021

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Emma SullivanPersonal Banker 1