ANDREW NAVARRO

With over 5 years of experience in banking, I’m proud to highlight a few key achievements that reflect my commitment to exceptional client service, operational excellence, and strong business performance:
Top 5 Scorecard Performance: Consistently ranked among the Top 5 performers on the branch scorecard, demonstrating strong performance across sales, client engagement, and business development objectives.
Error-Free Internal Audits: Maintained error-free internal audits, demonstrating strong attention to detail, operational discipline, and adherence to Citi policies, procedures, and regulatory standards.
Exceptional Client Experience: Received numerous positive client surveys through Citi’s internal client experience scoring system, reflecting a consistent commitment to delivering personalized and high-quality service.
Positive Public Client Feedback: Earned multiple positive Google and Yelp reviews highlighting exceptional client service, professionalism, responsiveness, and relationship-building.
Branch Leadership & Support: Selected to serve as the Branch Manager delegate when the Branch Manager is not on site, supporting daily operations, team leadership, client experience, and overall branch performance.

• Manage over $500,000.00 in branch cash flow while maintaining secure vault access and daily cash handling.
• Process deposits, withdrawals, and other banking transactions accurately using strong attention to detail.
• Support clients with loan processing, wire transfers, checkbook requests, and debit card orders.
• Maintain complete paperwork and branch operations documentation for accurate daily processing.
• Build client relationships by connecting customers to Citi services and cross-selling relevant banking products.
• Coordinate branch schedules and assist the Branch Manager with payroll support and routine staffing needs.
• Collaborate with HR on recruiting new talent while using Microsoft Excel and technology tools to stay organized.

• Supervised cashiers, assigned breaks, and monitored money handling to keep checkout operations running smoothly.
• Resolved customer needs in person and over the phone to support a positive service experience.
• Led new hire orientation groups and introduced onboarding procedures for incoming staff.
• Managed and filed HR paperwork to keep employee records organized and accessible.
• Utilized Microsoft Word, Excel, and PowerPoint for data management and office support tasks.