Emma Surguine
Conway,AR
Summary
- Adept Patient Care Technician with a proven track record at Baptist Health Medical Center, showcasing exceptional organizational skills and vital signs monitoring. Elevated patient care standards by streamlining processes and enhancing satisfaction. Demonstrated expertise in HIPAA compliance and critical thinking, contributing to efficient healthcare delivery and patient confidentiality.
- Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
- Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baptist Health Medical Center
09.2023 - 06.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
FC Associate
Amazon
06.2021 - 05.2022
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
Patient Care Coordinator
Monarch Dental
09.2020 - 03.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Education
High School Diploma -
Maumelle High School
Maumelle05.2020
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Order Picking
Certification
- CPCT/A - Patient Care Technician/Assistant
Timeline
Patient Care Technician
Baptist Health Medical Center
09.2023 - 06.2024
FC Associate
Amazon
06.2021 - 05.2022
Patient Care Coordinator
Monarch Dental
09.2020 - 03.2022
High School Diploma -
Maumelle High School
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