Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Swanson

Des Moines

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Residence Hall Director

Grand View University
08.2022 - 04.2025
  • Collaborated with facilities management teams to address maintenance concerns promptly, ensuring a comfortable living environment for residents.
  • Promoted a positive and healthy living environment by enforcing residence hall policies, addressing violations promptly and fairly.
  • Developed a welcoming environment for diverse student populations by promoting inclusivity initiatives within the residence hall.
  • Mentored Resident Assistants in their professional development, providing regular feedback on their performance.
  • Reduced conflict incidents by providing effective mediation and conflict resolution strategies for residents.
  • Optimized use of resources by carefully managing budgets allocated for residence hall operations and programming needs.
  • Managed crisis situations effectively by following established protocols and maintaining open communication channels with relevant stakeholders.

Server

Texas Roadhouse
07.2024 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Task Associate

Ulta
02.2024 - 07.2024
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated signage and price tags to reflect current sales.
  • Built end caps and aisle displays to highlight products and support latest promotions.

Education

Master of Science - Athletic Training

Grand View University
Des Moines, IA
05-2026

Bachelor of Arts - Kinesiology

Grand View University
Des Moines, IA
05-2021

Skills

  • Student engagement
  • Training facilitation
  • Policy enforcement
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication
  • Call answering and routing
  • Microsoft office
  • Task prioritization

Certification

  • CPR Certification - 2022

Timeline

Server

Texas Roadhouse
07.2024 - 09.2024

Task Associate

Ulta
02.2024 - 07.2024

Residence Hall Director

Grand View University
08.2022 - 04.2025

Master of Science - Athletic Training

Grand View University

Bachelor of Arts - Kinesiology

Grand View University

Similar Profiles

CREATE PROFILE
Emma Swanson