Emma Thistlewaite
New Hartford
Summary
Dedicated professional with a background in sales and customer service. Handles client inquiries and transactions with strong communication and problem-solving skills. Committed to creating positive experiences and retaining customer loyalty through effective engagement and support.
Overview
3
3
years of professional experience
Work History
Universal Banker 1
Northwest Community Bank
New Hartford, CT
07.2024 - Current
- Assisted customers with account inquiries and transactions, ensuring a seamless banking experience.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Resolved customer issues promptly, contributing to high levels of client retention and loyalty.
- Trained new staff on banking protocols and systems, fostering a knowledgeable workforce.
- Managed cash handling procedures, maintaining accuracy in daily transactions and reconciliations.
- Educated clients on banking products and services, enhancing customer engagement and satisfaction.
Host
Chili's Bar and Grill
Avon, CT
01.2024 - 07.2024
- Greeted and seated guests efficiently, enhancing overall dining experience.
- Managed waitlists and reservations using restaurant management software.
- Coordinated with kitchen staff to ensure timely food delivery to tables.
- Provided menu information and answered customer inquiries with clarity.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Sales Associate
Best Buy
Avon, CT
06.2023 - 01.2024
- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Assisted customers in product selection, demonstrating in-depth knowledge of electronics and technology trends.
- Managed inventory levels, ensuring accurate stock representation and timely replenishment of popular items.
- Collaborated with team members to achieve sales targets through effective communication and strategic product placement.
Education
Associate of Arts - English Education
Norwalk Community College
Norwalk, CT05-2027
Skills
- Branch operations
- Document preparation
- Investment strategies
- Customer service
- Team collaboration
- Customer needs assessment
- Financial advising
Timeline
Universal Banker 1
Northwest Community Bank
07.2024 - Current
Host
Chili's Bar and Grill
01.2024 - 07.2024
Sales Associate
Best Buy
06.2023 - 01.2024
Associate of Arts - English Education
Norwalk Community College