Emma Tiller
Chesterfield,MO
Summary
Professional, organized, and patient-focused coordinator with experience in medical front desk operations, sales, and administrative support. Proven ability to manage scheduling, maintain accurate records, and provide a warm, professional experience for patients and clients in fast-paced environments. Background includes clinical front desk experience in a neurology practice and over two years in a client-facing sales role at Branch. Strong personal interest in aesthetics, skincare, and wellness, with a goal of building a long-term career in the cosmetic and medspa industry.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Strategic Partnerships
Branch
Tampa, Florida
07.2023 - 02.2026
- Sought new growth opportunities through strategic partnerships, enhancing business reach.
- Identified potential customers and developed targeted strategies to effectively engage them.
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Attended industry events to network and uncover new business opportunities, fostering connections.
Sales Development Representative
BlueGrace
Tampa, Florida
04.2022 - 07.2023
- Generated leads through cold calling and email outreach, contributing to sales pipeline growth.
- Cultivated relationships with existing customers to identify and capitalize on additional sales opportunities.
- Scheduled appointments and demonstrations for potential clients.
- Maintained CRM system to track interactions and update customer information.
Front Desk Coordinator
Southeast Health
Cape Girardeau, Missouri
10.2020 - 12.2021
- Coordinated front office operations, greeting guests upon arrival and promptly addressing inquiries from callers to enhance visitor experience.
- Collected personal and insurance information from patients, maintaining an accurate, organized database to support efficient patient processing.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Resolved scheduling conflicts efficiently, ensuring smooth patient flow and minimizing disruption to services.
- Ensured that all HIPAA regulations were adhered to when dealing with confidential patient information.
Administrative Assistant
Southeast Missouri State University
Cape Girardeau, Missouri
04.2018 - 12.2020
- Coordinated communication among students, faculty, and administrative staff to enhance collaboration.
- Organized and secured student records to protect confidentiality and streamline access.
- Maintained accurate filing systems for physical and electronic documents to ensure confidentiality and facilitate retrieval.
- Supported event planning for workshops and community outreach programs.
Education
Bachelor of Arts - Anthropology & Political Science
Southeast Missouri State University
Cape Girardeau, MO12-2020
Skills
- Business development
- Relationship building
- Project management
- CRM management
- Customer service
- Scheduling coordination
- HIPAA compliance
- Data entry
- Administrative skills
Certification
Sales Operations Certification - West Virginia University
Timeline
Strategic Partnerships
Branch
07.2023 - 02.2026
Sales Development Representative
BlueGrace
04.2022 - 07.2023
Front Desk Coordinator
Southeast Health
10.2020 - 12.2021
Administrative Assistant
Southeast Missouri State University
04.2018 - 12.2020
Bachelor of Arts - Anthropology & Political Science
Southeast Missouri State University