Emma Toralva
West Allis,WI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at leveraging organized approaches to handle daily planning, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Domino's Pizza
06.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed over 100 orders daily.
Delivery Driver
Domino's Pizza
10.2021 - 04.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered orders to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered over 50 orders daily on time with great customer service, bringing in maximum tips from customer satisfaction.
- Providing professional service with smiles, honoring services to customers.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Warehouse Worker
Amazon
03.2021 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Picked and packed order items.
Meat Clerk
Cermak Fresh Market
06.2020 - 03.2021
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Restocked products based on available inventories and customer demands.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Answered over 20 customer phone calls daily pertaining to general inquiries and customer satisfaction.
- Assisted with translating to remove any language barriers.
Education
Associate of Accounting - Accounting
Milwaukee Technical College
Milwaukee, WI06.2025
High School Diploma -
West Allis Central High School
West Allis, WI07.2020
Skills
- Customer Relationship Management
- Human Resources Policies Expertise
- Time Management
- Financial Management
- Google Drive
- Shift Coverage
- Reporting
- Customer Relations
- Closing Oversight
- Customer Service and Satisfaction
- Product and Service Knowledge
- Desktops, Laptops and Mobile Devices
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Domino's Pizza
06.2022 - 08.2022
Delivery Driver
Domino's Pizza
10.2021 - 04.2022
Warehouse Worker
Amazon
03.2021 - 08.2021
Meat Clerk
Cermak Fresh Market
06.2020 - 03.2021
Associate of Accounting - Accounting
Milwaukee Technical College
High School Diploma -
West Allis Central High School