EMMA TORRES
Clewiston,Hendry
Summary
Dynamic Patient Services Representative with a proven track record at Florida Community Health Centers, excelling in insurance verification and conflict resolution. Enhanced patient satisfaction through effective appointment scheduling and relationship building, while ensuring HIPAA compliance. Recognized for exceptional customer service and ability to thrive in high-pressure environments, fostering a positive healthcare experience.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
Florida Community Health Centers
Clewiston
10.2020 - 12.2024
- Clewiston Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Greeted and assisted patients with check-in procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
Floor Associate
Bealls Outlet
Clewiston, FL
10.2017 - 03.2020
- Clewiston Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Greeted and assisted patients with check-in procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
Education
Cna - CNA Classes And Training At Clewiston Adult School
Clewiston Adult School
Clewiston, FL05.2020
GED -
Clewiston Adult School
Clewiston, FL06.2012
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Healthcare
- Customer service
- Medical terminology
- Conflict resolution
- Eligibility determination
- Language fluency
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Regulatory compliance
- Team collaboration
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Relationship building
- Phone and email etiquette
- Policy understanding
- Payment processing
- Insurance billing
- Information collection
- Training coordination
- Scheduling diagnostic procedures
- Statistical data management
Languages
English Spanish
Native or Bilingual
Timeline
Patient Services Representative
Florida Community Health Centers
10.2020 - 12.2024
Floor Associate
Bealls Outlet
10.2017 - 03.2020
Cna - CNA Classes And Training At Clewiston Adult School
Clewiston Adult School
GED -
Clewiston Adult School