Emma Townsend
Lafayette,IN
Summary
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
5
5
years of professional experience
Work History
Office Administrator
J.L. Anderson Heating and Cooling
Lafayette, IN
04.2023 - 11.2024
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Controlled access to restricted areas within the office building through issuing visitor badges.
Assistant Manager
Culver's Frozen Custard
West Lafayette, 47906
01.2021 - 04.2023
- Managed trainers of new employees, scheduled all employees' shifts, and successfully ran opening and closing shifts.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Worker
Potbelly's Sandwich Shop
West Lafayette, IN
01.2020 - 11.2020
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Maintained the cleanliness of the store by sweeping, mopping, and organizing shelves.
- Closed registers, balanced tills, and reconciled cash drawers.
- Counted inventory in preparation for restocking. Restocked shelves with merchandise from storage areas or backroom.
- Verified that all security doors were locked at close of business.
- Ensured accuracy of register transactions throughout shift.
Education
Bachelor of Science - Professional Studies
Purdue Global
West Lafayette, IN12-2025
Associate of Science - Liberal Arts
Grace College
Winona Lake, IN05-2021
High School Diploma -
Faith Christian School
Lafayette, IN05-2021
Skills
- Telephone reception
- Scheduling
- Mail handling
- Hospitality and accommodation
- Planning events
- Schedule and calendar management
Timeline
Office Administrator
J.L. Anderson Heating and Cooling
04.2023 - 11.2024
Assistant Manager
Culver's Frozen Custard
01.2021 - 04.2023
Worker
Potbelly's Sandwich Shop
01.2020 - 11.2020
Bachelor of Science - Professional Studies
Purdue Global
Associate of Science - Liberal Arts
Grace College
High School Diploma -
Faith Christian School
Similar Profiles
Ricky CarmichaelRicky Carmichael
Inventory Specialist at Bud Anderson Heating & CoolingInventory Specialist at Bud Anderson Heating & Cooling
Elmer CaalElmer Caal
HVAC Installer at Anderson Heating and CoolingHVAC Installer at Anderson Heating and Cooling
Arnulfo (AJ) RodriguezArnulfo (AJ) Rodriguez
HVAC Technician/Installer/Comfort Advisor (sales) at The Fix It Guys Heating and CoolingHVAC Technician/Installer/Comfort Advisor (sales) at The Fix It Guys Heating and Cooling