Emma VanDosen
Sturgis
Summary
Resourceful call center agent known for strong problem-solving and communication abilities. Committed to achieving team goals and enhancing customer experiences through effective issue resolution and collaboration.
Overview
2
2
years of professional experience
Work History
Call Agent
Foundever
Chavies, KY
08.2024 - 07.2025
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Navigated company systems to document interactions and update customer accounts efficiently.
- Collaborated with team members to improve call handling processes and enhance service quality.
- Resolved customer issues through effective communication and problem-solving techniques.
- Adapted quickly to new tools and technologies for streamlined operations.
- Maintained detailed records of customer interactions in compliance with company policies.
- Contributed to team goals by achieving high levels of customer satisfaction ratings.
- Participated in training sessions to enhance product knowledge and service delivery skills.
Cashier
Food City
Whitesburg, KY
04.2024 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency and accountability.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to improve checkout workflow and reduce wait times.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Monitored inventory levels at the register, alerting management of shortages or discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
Pizza Cutter
Little Caesars Pizza
Whitesburg, KY
06.2023 - 04.2024
- Operated cutting tools to prepare pizza ingredients efficiently.
- Ensured consistent product quality through careful slicing techniques.
- Collaborated with team members to streamline kitchen operations.
- Maintained cleanliness and organization of workstations daily.
- Adhered to food safety standards and health regulations consistently.
- Assisted in training new staff on cutting procedures and safety protocols.
- Kept work areas organized, clean and free of safety hazards.
- Kept equipment clean and maintained in order to meet requirements.
Education
High School Diploma -
Perry County Central High School
Hazard, KYSkills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
- Resolving issues
- Customer service
- Call management
- Front desk operations
- Telephone reception
- Professional communication
- Kitchen organization
- Equipment cleaning
- Flexible schedule
- Heavy lifting
- Order preparation
- Ingredient preparation
- Order taking and processing
- Customer order management
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash handling and management
- Cash register operation
Timeline
Call Agent
Foundever
08.2024 - 07.2025
Cashier
Food City
04.2024 - 06.2025
Pizza Cutter
Little Caesars Pizza
06.2023 - 04.2024
High School Diploma -
Perry County Central High School