Emma Van Eeden

• Organized and detail-oriented with a strong work ethic.
• Collaborated with senior Supply Chain leadership (business and technology) to set long-term objectives for our area that supports the company's strategic objectives. (5 Products: Label and document printing; Integration; Automated Services; Data Services and Extensions)
• Managed a team of 8 Product Managers (located in the Us as well as in India) -Recruited, trained, supervised, evaluated and mentored. Supported work-life balance.
• Facilitated collaboration between teams (10 engineering teams & 8 teams within the geography) by encouraging open communication channels.
• Managed financials and key performance indicators for our Products to facilitate business operations. Identified opportunities for improvement in operational performance metrics.
• Cultivated strong relationships with customers by responding promptly to feedback on product or complaints.
• Built strong referral network to generate new business opportunities.)

• Collaborated with senior Supply Chain and Technology leadership to developed and implemented comprehensive strategies to improve operational processes and organizational efficiency within our Global team.
• Recruited, trained, supervised, evaluated and mentored team members. Drafted mission and vision statements to outline objectives.
• Managed budgeting and planned work for the team focused on the deployment of new Warehouse Management Systems (Manhattan Open Systems 2017 & 2019) within North & South America, EMEA, Greater China, Japan and Korea. Improving the deployment cycle from 12 months to 5 months as well as quality of delivery.
• Drove correct usage of policies and procedures to ensure compliance. Maintained a corrective action process for non-conformances identified during internal audits.
• Reviewed internal reports and identified areas of risk and analysed customer feedback data to identify trends in product performance.
• Established relationships with vendors and suppliers to secure favourable terms for services. Evaluated supplier & Vendor performance against established criteria, prepared reports as necessary.
• Developed and presented new ideas and conceptualized new approaches and solutions.
• Built strong referral network to generate new business opportunities.

• Engaged stakeholders from Demand Planning, Supply Chain and Finance to align on objectives and KPI's for the ERP program (SAP 4 Hana) around the Quality of the software in their specific areas.
• Analysed quality control test results and provided feedback and interpretation to program management and teams.
• Ensure the team were trained on quality control principles, best practices and procedures. Including maintaining of accurate documentation.
• Managed the resolution of customer complaints by investigating root causes and implementing preventive measures.
• Reviewed tool design prior to production start-up, ensuring they meet required specifications.
• Identified potential risks associated with new products or processes before implementation.
• Implemented effective communication methods between ERP engineering teams, Quality engineering teams and program teams.

• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency for all application service teams in Nike EHQ (ERP, Reporting, Integrations, local applications)
• Managed budgeting and work prioritization for EMEA Technical Service organization.
• Identified opportunities for improvement in operational performance metrics and conducted regular meetings with department heads to review progress on strategic initiatives.
• Cultivated strong relationships with customers by responding promptly to inquiries or complaints by utilizing problem-solving skills.
• Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
• Recruited, trained, supervised, evaluated and mentored staff members. Drafted mission and vision statements to outline objectives.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Facilitated collaboration between teams by encouraging open communication channels. Established weekly team meetings to discuss progress, review customer feedback, and brainstorm solutions for problems or challenges.

Various roles:

Managing the first deployment of Nike.com in EMEA

Managing the first deployment of Nike POS system in EMEA Owned and Factory stores.

Manage ERP (SAP AFS) deployment in EMEA
Production Support Manager for all SAP AFS in EMEA