Emma Velez
Garland,TX
Languages
English
Professional Working
Summary
Dedicated Manager's Assistant with [Number] years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory. Results-driven [Job Title] accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for [Area of expertise]. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Server
Merkado Grill Restaurant And Bar
Frisco, TX
08.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Bombones Sport Bar, Merkado Grill And Bar
Garland, TX
10.2020 - 07.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
Babysitter
Veronica Saucedo
Garland, TX
02.2020 - 09.2020
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Monitored children's play activities to verify safety.
Manager's Assistant
Carlos Rivadeneira
Ecuador
02.2018 - 07.2019
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Scheduled meetings and managed calendar.
- Monitored and managed social media accounts.
- Attended monthly sales meetings and reported pertinent information to employees.
- Utilized [Software] to create and edit correspondence, documents and materials.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Education
High School Diploma -
Cristo Rey
Ecuador02.2017
Skills
- Office Equipment Troubleshooting
- Systems Evaluation
- Hazard Elimination
- Motivational Leadership
- Business Correspondence
- Employee Communications
- Social Media Management
- Basic Computer Support
- Cash Drawer Management
- Effective Problem-Solving
- Calendar Management
- Bilingual in Spanish and English
- Supply Inventory Control
- Personnel Management
- Customer Needs Assessment
- Payment Distribution
- Manage Correspondence
- Set Appointments
- Customer Relations and Communications
Timeline
Server
Merkado Grill Restaurant And Bar
08.2022 - 01.2023
Bartender
Bombones Sport Bar, Merkado Grill And Bar
10.2020 - 07.2022
Babysitter
Veronica Saucedo
02.2020 - 09.2020
Manager's Assistant
Carlos Rivadeneira
02.2018 - 07.2019
High School Diploma -
Cristo Rey