Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emma Waling

Thief River Falls,US

Summary

Knowledgeable and dedicated business management professional with extensive experience in customer service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Energetic and results-oriented with a passion for learning and contributing.

Overview

4
4
years of professional experience
1
1
Certification

Work History

District General Manager in Training

Dairy Queen Grill & Chill
02.2023 - 10.2023
  • Achieved Certification from The Center for Leadership Studies in Situational Leadership.
  • Completed Dairy Queen's Development and Leadership program and received a People, Pride, and Profit certification.
  • Collaborated another District General Managers to share best practices.
  • Oversaw daily operations of multiple locations within the district, ensuring consistent standards.


Cake Decorator

Dairy Queen Grill & Chill
09.2021 - 10.2023
  • Ensured equipment was operated and sanitized in a safe and proper manner.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.

General Manager

Pizza Hut
09.2021 - 10.2022
  • Maintained employee moral and completed shift scheduling.
  • Organized events, sponsorships, and catering services.
  • Completed bi-weekly timekeeping and payroll reports.
  • Placed weekly truck orders with completion of inventory reports.
  • Developed and implemented strategies to increase sales and profitability.
  • Prepared and participated in food safety health inspections, building code inspections, and
  • Maintained and scheduled all equipment cleaning: oven, fryer, hoods, ice bins, industrial dishwasher, freezer and cooler units.

Certified Nursing Assistant

Oakland Park Communities
12.2022 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Built professional relationships with both residents and their families.

General Manager Assistant

Dairy Queen Grill & Chill
05.2021 - 11.2021
  • Completed second-hand food certification through Serv-Safe.
  • Applied and received food protection manager certification through the state of Minnesota.
  • Assisted in recruiting, hiring and training of team members.
  • Provided thoughtful guidance in navigating and resolving snags in productivity.

General Manager Assistant

Pizza Hut
01.2020 - 05.2021
  • Assisted manager in all aspects of business operations.
  • Maximized efficiency by coaching staff on management practices, company procedures, and technology systems.

Education

Associate of Science - Business

Northland Community & Technical College
Thief River Falls, MN
01.2021

High School -

Roseau
Roseau, MN
01.2019

Skills

  • Effective leader
  • Customer Service
  • Organized Management Skills
  • High Cleanliness standards
  • Sense of urgency
  • Staff training/development

Certification

  • ServSafe Food Safety
  • Minnesota Food Manager
  • Supervisory Leadership

Timeline

District General Manager in Training

Dairy Queen Grill & Chill
02.2023 - 10.2023

Certified Nursing Assistant

Oakland Park Communities
12.2022 - Current

Cake Decorator

Dairy Queen Grill & Chill
09.2021 - 10.2023

General Manager

Pizza Hut
09.2021 - 10.2022

General Manager Assistant

Dairy Queen Grill & Chill
05.2021 - 11.2021

General Manager Assistant

Pizza Hut
01.2020 - 05.2021

Associate of Science - Business

Northland Community & Technical College

High School -

Roseau

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