Alicia Wikert
Thief River Falls,MN
Summary
Operations manager with a solid track record in leading employees and managing equipment to maximize operational efficiency. Known for exceptional problem-solving skills and a commitment to enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Operations Manager
Ralph Engelstad Arena- Oak View Group
Thief River Falls, Minnesota
01.2020 - Current
- Managed daily operations, ensuring efficient workflow and guest satisfaction.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Oversaw facility maintenance to maximize operational performance at a premier sports and entertainment venue.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Trained and mentored team members on operational best practices to enhance productivity.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated event logistics with staff and vendors, ensuring seamless execution and positive guest experiences.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Partnered with team leaders to evaluate and improve quality standards.
- Collaborated with marketing to promote events and enhance guest experience.
- Developed and maintained strong relationships with key clients to foster collaboration.
Clinical Coordinator
The Care Center- St. Francis Health Services
Thief River Falls, Minnesota
08.2012 - 01.2021
- Managed scheduling and staffing to ensure adequate clinic coverage and support.
- Facilitated communication between patients, families, and healthcare providers effectively.
- Oversaw patient intake processes and maintained accurate medical records consistently.
- Assisted in quality assurance initiatives to enhance service delivery standards.
- Maintained detailed records of patient progress and outcomes.
- Assessed staffing needs on an ongoing basis to ensure adequate coverage of clinical services.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
- Performed regular audits of medical records for accuracy and completeness.
Education
High School Diploma -
Northland Community And Technical College
Thief River Falls, MNSkills
- Facility management
- Event logistics
- Operational procedures
- Operational quality control
- Staff development
- Client relationship management
- Interdepartmental collaboration
- Inventory coordination
- Decision-making
- Problem solving
- Effective communication
- Customer service
- Stakeholder engagement
- Superb time management skills
Affiliations
- Pennington County Fair board member
Timeline
Operations Manager
Ralph Engelstad Arena- Oak View Group
01.2020 - Current
Clinical Coordinator
The Care Center- St. Francis Health Services
08.2012 - 01.2021
High School Diploma -
Northland Community And Technical College