John Corey
Owingsville,KY
Overview
34
34
years of professional experience
Summary
Results-driven Operations Manager with a proven track record in streamlining processes and enhancing efficiency. Expertise in performance monitoring and team leadership, delivering measurable improvements in operational metrics and customer satisfaction.
Work History
Operations Manager
NAPA Auto Parts - Genuine Parts
Maysville, KY
10.2008 - Current
- Led cross-functional teams to implement new systems, improving overall workflow and communication.
- Analyzed operational metrics to identify trends, driving data-informed decision-making for process improvements.
- Streamlined inventory management processes to enhance operational efficiency and reduce lead times.
- Developed training programs for staff, fostering skill development and enhancing team performance.
- Coordinated supply chain activities to ensure timely delivery of products, maintaining customer satisfaction levels.
- Optimized resource allocation strategies, reducing waste and improving cost-effectiveness across operations.
- Implemented safety protocols and best practices, promoting a culture of compliance and risk management among staff.
- Managed vendor relationships to negotiate favorable terms, contributing to improved procurement processes and reduced costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profitability by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Store Manager
CARQUEST
Morehead, KY
08.2002 - 10.2008
- Oversaw daily operations, ensuring efficient workflow and optimal customer service standards.
- Implemented inventory management systems, reducing discrepancies and improving stock accuracy.
- Developed promotional strategies, increasing sales and customer engagement within the store.
- Trained and mentored team members, enhancing skill levels and promoting a collaborative environment.
Store Manager
NAPA
Owingsville, KY
05.1992 - 08.2002
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Coordinated staff schedules, optimizing labor costs while meeting operational needs effectively.
- Analyzed sales data to identify trends, informing product selection and merchandising efforts.
- Ensured compliance with safety regulations, maintaining a secure shopping environment for customers and staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Bath County High School
Bath CountySkills
- Operations management
- Project management
- Supply chain management
- Logistics management
- Budget management
- Cost control
- Operational efficiency
- Process improvement
- Performance management
- Performance monitoring
- Decision-making
- Planning and implementation
- Policy implementation
- Operations oversight
- Team leadership
- Staff management
- Staff training
- Conflict resolution
- Employee motivation
- Staff development
- Workforce management
- Customer service
- Customer relationship management
- Policies and procedures implementation
- Customer retention
- Sales background
- Business planning
- Business administration
- Retail operations management
- Warehouse operations
- Facility management
- Maintenance planning
- Vendor sourcing
- Employee motivation
- Expense reports
- Performance evaluations
- Quality assurance controls
- Accounts payable management
- Strategic planning
- Project planning
- Project leadership
- Operations monitoring
- Schedule management
- Delegation
- Assignment delegation
- Superb time management skills
- Organizational management
- Maintaining compliance
- Goal setting
- Cost reduction
- Logistics oversight
- Customer experience enhancement
- Procedure development
- Facility optimization
- Onboarding and orientation
- Interaction skills
- Problem-solving
- P&L management
- Supply chain management
- Performance evaluations
- Expense reports
- Sales strategy development
- Operational procedure design
Timeline
Operations Manager
NAPA Auto Parts - Genuine Parts
10.2008 - Current
Store Manager
CARQUEST
08.2002 - 10.2008
Store Manager
NAPA
05.1992 - 08.2002
High School Diploma -
Bath County High School