Emma Watts
Cambridge,MA
Summary
Spirited Worker dedicated to providing enjoyable, entertaining experience for guests of all ages. Friendly and creative individual with 1 year of experience in constructing and designing personalized stuffed animals and performing store opening and closing procedures. Proficient in POS system operations and Register Software. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service practices and related options.
Overview
3
3
years of professional experience
Work History
Bear Builder
Build-A-Bear
Manchester, NH
02.2023 - Current
- Assisted parents and children in construction and design of personalized stuffed animals, working with over 30 families every day.
- Used information gained from engaging with guests to convert guests and drive sales.
- Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
Customer Service and Merchendise Associate
Homesense
09.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Expressive Arts Therapy
Lesley University
Cambridge, MA05.2027
High School Diploma -
Bedford High School
Bedford, NH06.2023
Skills
- Effective Working Relationships
- Inventory Control
- Heavy Machinery Operation
- Retail Sales
- Customer Service and Assistance
Timeline
Bear Builder
Build-A-Bear
02.2023 - Current
Customer Service and Merchendise Associate
Homesense
09.2020 - Current
Expressive Arts Therapy
Lesley University
High School Diploma -
Bedford High School
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